COVID-19 Updates: Click here for the most recent updates and resources related to Coronavirus and the lodging industry.
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Coronavirus Information & Resources

As the travel industry undergoes unprecedented changes, CHLA is working to ensure you have the resources, information, and support you need. This webpage will be updated with the most recent industry updates and COVID-19 information as it becomes available.

We remain very engaged in our advocacy efforts, particularly those which address the effects of the coronavirus on your businesses. We will continue to work with government officials to obtain fiscal and regulatory relief for the industry. To track our advocacy efforts, click here

If you are a person experiencing homelessness and are looking for housing, please contact your local homeless services provider or outreach team. You can find information about resource providers in your city by clicking here This site link provides contact info for local homeless programs, some of which may be able to refer individuals to the appropriate services. Please note, since this is a county run program, programs permitted to act as referrals to the State of California's Project Homekey program will vary significantly based upon the local jurisdiction. For the most up to date information, please contact your county officials. 

Frequently Asked Questions about California's Regional Stay At Home Order
Stay-At-Home Order FAQ

Q. Where can I find a summary on travel restrictions?

A. Please see CHLA’s Hotel Guidance for Accepting Essential Travelers.  

Q. Where can find the current travel restrictions for my hotel?

A. There is a State of California Regional Stay-At-Home Order and many counties have their own health orders or directives as well.  CHLA has an index of all county orders related to COVID-19, however, be sure to check this webpage often and also check with your county and your city regularly – health orders and directives are changing very rapidly depending on the current state of the pandemic spread.

Q. What about the guests I currently have staying in my hotel before the stay-at-home order went into effect?

A. For guests that checked in before the Regional Stay-At-Home Order, those guests are allowed to stay for the duration of their reservations.  All existing guests can stay at your hotel.

If a hotel is unable to contact a guest with an existing reservation and that guest arrives at the hotel, you are allowed to accept that reservation (it becomes a housing issue at this point) and the travelers should be made aware of the Regional Stay at Home order and requested to make arrangements to return to their place of origin as soon as reasonably possible.

Q. What about my existing reservations?

A.  This gets tricky.  A hotel should make a reasonable effort to communicate the stay-at-home order restrictions to those guests with existing reservations who have not yet arrived.  

Q. Who can I accept new reservations from?

It depends on the where you are located in California and if your region is under the Regional Stay-At-Home Order.  Here’s our best effort to summarize this:

  • Essential Travel: Essential travelers are always allowed.
  • Non-Essential Travel:
    • When ANY region is under the Regional Stay-At-Home Order:
      • In-State Travelers: Allowed, except in region(s) under Regional Stay-At-Home Order.
      • Out-of-State Travelers: Not allowed, unless for the entire quarantine period.*
    • For a SPECIFIC region under the Regional Stay-At-Home Order: 
      Non-essential travelers are not allowed.

Q. Who exactly is an essential worker?

A. The State of California has a list! Anyone that is categorized as part of the Essential Workforce (and is traveling for work) is allowed to stay at your hotel.

Q. Is an essential worker required to have any proof/documentation when making a reservation or checking in?

A. No. There is no requirement for a hotel to request any proof/documentation from an essential worker nor is there any single type of travel authorization for essential workers.

Q. Other than essential workers, who else would be an essential traveler?

A. There are a few categories of guests who could be in an essential traveler, such as people who need to self-isolate or quarantine, people who cannot stay in their own home (such as when another household member is quarantining in the home), and people in the area to care for a vulnerable person, such as a minor/dependent, the elderly, or a person with disabilities.  Also allowed is anyone who needs ‘housing’, such as a person in transit to another location and needs accommodations along the way or a person who needs housing due to unforeseen circumstances, such as being a victim of domestic violence, a stranded traveler, or a person whose housing becomes uninhabitable, etc. Persons experiencing homelessness can also be accommodated.

Q. How should I inform potential guests about the travel restrictions?

A. Actually, there are several different ways (none are required – these are just suggestions) to inform your guests or potential guests. The key is to set expectations for the guest/potential guest so there are no surprises and misunderstanding are limited. Please note that guests aren’t required to have any proof they are documentation other than what is required under your current policies.

  • A pre-recorded message on your in-coming reservation/phone line.
  • A link/message on your website, which could be on your home page or during the reservation process.
  • Include your preferred messaging from above in the reservation confirmation.
  • A pre-arrival communication.
  • Inform the guest at arrival (this should be combined with some form of advance notification).
    • Verbally
    • Included in a description of other COVID-19 safety protocols.
      • This could require acknowledgement/signature.
    • Requiring guests to acknowledge/sign a form that they are an allowed traveler.

Q. Do these travel restrictions apply to other types of accommodations (short term rentals)?

A. Yes, short term rentals have the same travel restrictions and similar cleaning and safety protocols that apply to hotels (signage for face covering and physical distancing requirements, etc.). Property managers, timeshare operators, and other rental unit owners or operators cannot rent rooms or spaces within an occupied residence.  No mixing of households is allowed at short term rentals at any time and units intended for large gatherings are not allowed. Also, when the Regional Stay-At-Home Order is in effect, no short term rental properties are allowed to accept non-essential travelers of any type.

Q. When allowed, what are the restrictions for leisure and individual travelers from out-of-state?

A. When allowed, an out-of-state leisure or individual traveler must have a reservation for at least the length on the quarantine period and must quarantine at the hotel. Essential travelers, such as medical personnel entering a region to support healthcare operations, are exempt from the quarantine and reservation-duration requirements.    

Q. An out-of-state leisure traveler wants to book a reservation for the quarantine period and understands they must quarantine at the hotel for that time, so how long is that exactly?

A.  This gets a little fuzzy.  The stay-at-home order doesn’t actually mention a specific time period.  Previously, the consensus for the length of the quarantine period was 14 days, but that has recently changed.  The Center of Disease Control (CDC) put out guidance that now says a quarantine period can be either seven days with a negative test and exhibiting no symptoms, or 10 days without any testing and exhibiting no symptoms.

Q. What does it mean “to quarantine” at a hotel?

A. First of all, a quarantine helps prevent spread of disease that can occur before a person knows they are sick or if they are infected with the virus without feeling symptoms.  According to the California Department of Public Health (CDPH), guests who are self-quarantining should separate themselves from others and monitor their health.  For guests quarantining, guests could be provided the CDPH’s Self-Quarantining Instructions (please note this is not required).   

Q. Are my employees allowed to travel to and from the hotel?

A. Yes! Hotel employees are considered essential workers.  Hotel employees are listed on the California Essential Workforce webpage, among the “Industrial, Commercial, Residential, and Sheltering Facilities” workers.  (Please see Sector 13, number 10.)  

Q. How do I ensure that guests are essential travelers or otherwise permitted to travel? 

A. Due to the difficulty of determining a future guest's travel status, hotels should consider building a website link to the California COVID-19 information page, provide pre-arrival information, and/or written or verbal information at check-in.

RECENT UPDATES & RESOURCES (Including PPP Information)
Government Programs

PAYCHECK PROTECTION PROGRAM
About
(January 2021 – March 31, 2021)

In December 2020, the Federal Government approved a second round of Paycheck Protection Program (PPP) funding with expanded eligibility, increased allocation amounts, and an expanded list of loan uses which will be forgiven. Applicants who received PPP funding in the first iteration may qualify for a second round of funding, and new applicants will be accepted.

Where to Apply

Businesses can apply through any existing SBA 7(a) lender or through any federally insured depository institution, federally insured credit union, and Farm Credit System institution that is participating. Other regulated lenders will be available to make these loans once they are approved and enrolled in the program. You should consult with your local lender as to whether it is participating in the program.. Businesses should submit initial inquiries to their existing lenders, as they may be able to receive a higher priority than through a new lending institution.

Links

Updated First Draw Forms

Second Draw Forms

Other Notices and Rules

 

STATE:

CALIFORNIA SMALL BUSINESS COVID-19 RELIEF GRANT PROGRAM
About (Applications Accepted January 6, 2021 – January 13, 2021)

Funded by the State of California, this program provides grants up to $25,000 to small businesses impacted by COVID-19 and is available to small businesses (sole proprietor, independent contractor, 1099 work, and or registered “for-profit” business entity (e.g., C-corporation, S-corporation, limited liability company, partnership) with a yearly gross revenue of $2.5 million or less (but at least $1,000 in yearly gross revenue) based on most recently filed tax return) or (ii) a “small nonprofit” (registered 501(c)(3), 501(c)(19), or 501(c)(6) nonprofit entity having yearly gross revenue of $2.5 million or less (but at least $1,000 in yearly gross revenue) based on most recently filed Form 990). Additional eligibility information can be found on the Lendistry site linked below.

Where to Apply

Applications are submitted through aid groups approved by Lendistry, an organization tasked by California to manage the application process. These groups are organized at the county level and can be found at the link below. Additional information can be found

Links

 

CALIFORNIA MAIN STREET BUSINESS TAX CREDIT
About (December 2020 – January 15, 2021)

This program provides a small business hiring credit against California state income taxes or sales and use taxes to certain California qualified small business employers that receive a tentative credit reservation. Eligible businesses 1) employed 100 or fewer employees as of December 31, 2019, and 2) suffered a 50 percent decrease or more in income tax gross receipts (generally, all income less returns and allowances), when comparing second quarter 2020 to second quarter 2019. Qualified small business employers must apply with the CDTFA for a credit reservation. Employers may receive a credit of $1,000 for each net increase in qualified employees from April 1, 2020 through June 30, 2020, compared to July 1, 2020 through November 30, 2020. The credit reservations will be allocated to qualified small business employers on a first-come, first-served basis.

Where to Apply

Applications must be submitted to the California Department of tax and Fee Administration.

Links

 
Webinars

New COVID-19 Hotel Requirements – Cal/OSHA Emergency Regulations - December 3, 2020

Watch Recording  download Compliance Checklist

CHLA's Covid-19 State Update - October 29, 2020

Watch Recording


CHLA Fast Facts - Hotel Guidance for Accepting Essential Travelers

This summary has links to the December 4 stay-at-home order, what is an essential traveler, and tips for communicating with your guests, among other resources. Please note that clarity is lacking on how this new order integrates with previous travel advisories and state and local health orders, so this is very much subject to change. This summary represents our best interpretation of the requirements to accept travelers and is very likely to change as more guidance from gov’t agencies becomes available.


CHLA Clean + SAFE Guidance for Meetings + Events

It’s important to institute appropriate guidelines in order to reestablish meetings and events in California hotel and lodging properties. As this segment of hotel business requires unique cleaning and safety protocols, the California Hotel & Lodging Association is providing this meeting and event guidance for the safety of the meeting/event attendees and employees, as well as guests and others.

Please note these guidelines are in addition to CHLA’s COVID-19 Clean + Safe Guidelines for individual travel and the California Public of Health and Cal/OSHA COVID-19 Industry Guidance: Hotels, Lodging, and Short-Term Rentals.

Download CHLA Meeting Guidance


Customizable COVID-19 Hotel Plan & Training Materials - A CHLA Member Benefit

The COVID-19 Hotel Plan is for CHLA members and is intended to help prevent the spread of COVID-19 in the workplace and to support a safe, clean environment for employees, guests, and visitors. This plan is a required component of the California Department of Public Health and Cal/OSHA COVID-19 Hotel & Lodging Industry Guidance, published on June 5, 2020.

Login to the CHLA Member's Area to request your customized documents.


Reopening Resources

New CHLA MEMBER BENEFITs:  
Employer's Guide To COVID-19 And Emerging Workplace Issues

This new Guide from Castle Publications is the go-to resource for employers across the country. It addresses the choices employers have been forced to make due to the pandemic, highlights the next phase of employment decisions for restarting businesses and reintegrating employees into the workforce, and it describes key compliance issues that must be considered. Use code CHLA100 to receive your $100 CHLA Member discount.

 
At-Home COVID-19 tests
  • Free shipping and online results in 24 hours once swab is received by lab
  • 20% discount using either Health20 or Hospitality20 at check-out
  • No minimum quantity, FDA authorized
  • The employer completes the “Organization Query”, a LGC representative will contact him/her and will receive 20% discount off each of the $119 test by using either code: Health20 or Hospitality20
  • Additionally, individuals may order tests but the 20% will not apply and tests will cost $119. 

Price: $119 per test
VISIT: https://www.LetsGetChecked.com/us/en/corporate-coronavirus-testing/

Frequently Asked Questions  Informational Flyer


Safety information & protocol suggestions

OSHA Revised Enforcement Guidance for Recording Cases of Coronavirus Disease 2019 (COVID-19)

Re-Opening Resources

Customizable COVID-19 Hotel Plan & Training Materials - A CHLA Member Benefit

The COVID-19 Hotel Plan is for CHLA members and is intended to help prevent the spread of COVID-19 in the workplace and to support a safe, clean environment for employees, guests, and visitors. This plan is a required component of the California Department of Public Health and Cal/OSHA COVID-19 Hotel & Lodging Industry Guidance, published on June 5, 2020.

Login to the CHLA Member's Area to request your customized documents.

 

Reopening Guidance for Hoteliers from CHLA

Download the Clean + Safe Guide

Download the Clean + Safe Checklist

Learn More about this Program

 

 


Health + Safety Information and Cleaning Protocol Examples

 

Resources for Employees

Local Updates

San Francisco Employees Can Access Funding in Medical Reimbursement Accounts (MRAs).


Short Term Employment Opportunities

Training & Education Opportunities

  • With the economic uncertainty facing so many hospitality and lodging workers, the California Community Colleges represent a possible opportunity to either improve existing skills or to learn new ones. Click here for resources for displaced workers entering the California Community College system.
  • Free Training & Education Courses for Hotel Employees - As part of AHLA’s Hospitality for Hope Initiative, the AHLA Foundation today announced free training and educational courses to help hotel employees continue their education and stay connected to their careers. These resources are available to employees who have lost their jobs, had their hours reduced, or simply wish to continue learning while in their current role. To learn more about each of these offerings, please visit www.ahlafoundation.org/relief.
  • Free Food Safety & Career Development Online Courses from ServSafe - Every day, we train the restaurant and food service industry on topics like cooking temperatures, safe storage, and cross contamination, as well as hygiene, sanitation, and other risk mitigation activities. Because of the challenges presented by COVID-19, we have developed a number of free resources aimed at keeping our workers and the dining public safe. Learn more at www.servsafe.com/Landing-Pages/Free-Courses.

State & Federal Resources

Our employees are our most valuable assets. As we look ahead to the immediate future, here are some state and federal resources available to employees to help support them over the coming days and weeks.

US Unemployment Guidelines – as of April 22, 2020 (California Information Starts on Page 12)

California Employment Development Department
  • UI Work Sharing Program Staff Reduction Alternatives - This program allows employers to seek an alternative to layoffs — retaining their trained employees by reducing their hours and wages that can be partially offset with UI benefits.
  • Unemployment Insurance - Reduced Work Hours - Available if an employee’s hours are reduced or operations are shut down due to COVID-19. Workers who are temporarily unemployed due to COVID-19 and expected to return to work with their employer within a few weeks are not required to actively seek work each week, with certain provisions.
  • Unemployment Insurance – School Closures - Available if an employee’s child’s school is closed, and they must miss work to provide care. Eligible employees must have no other care options and be unable to continue working their normal hours remotely. 
  • Disability Insurance – Sick or Quarantined - Available if an employee is unable to work due to having or being exposed to COVID-19 (certified by a medical professional).
  • Paid Family Leave – Caregiving - Available if an employee is unable to work because they are caring for an ill or quarantined family member with COVID-19 (certified by a medical professional).
Delayed Tax Filing
  • Delayed Filing – California State Taxes - Individual filers have a 60-day extension and can pay their taxes by June 15. The State Franchise Tax Board will also waive interest and any late filing or late payment penalties that would otherwise apply. Taxpayers claiming the special relief should write COVID-19 in black ink at the top of the tax return to alert FTB of the special extension period.
  • Delayed Filing – Federal Taxes -  Treasury Secretary Steven Mnuchin announced that the Internal Revenue Service will give filers 90 days to pay income taxes due on up to $1 million in tax owed. During that three-month deferral period, taxpayers won’t be subject to interest and penalties.
California Department of Industrial Relations
  • Commission Guidance – Taking Time Off - According to the California Department of Industrial Relations, employees should use paid sick leave when taking time off from work as a result of contracting COVID-19. Should they exhaust their paid sick leave, they may use other forms of paid leave. An employer cannot require an employee to use paid sick leave. If the worker decides to use paid sick leave, the employer can require they take a minimum of two hours of paid sick leave. The determination of how much paid sick leave will be used is up to the employee.
California Department of Community Services and Development
  • Low-Income Home Energy Assistance Program – Financial/Energy Assistance - The Home Energy Assistance Program (HEAP) provides one-time financial assistance to help balance an eligible household's utility bill.
California Hotel & Lodging Association
  • Rx Aid Prescription Assistance – Medical Assistance - Saves employees and their families up to 75% (average savings of about 40%) on all FDA-approved prescription medications. Cards are pre-activated and easy to use - no registration required and no associated fees. Accepted at more than 62,000 pharmacies nationwide.
  • Telemedicine: Discounted Virtual Visits with Health Professionals - Medical Assistance - HealthiestYou from Teladoc will be offered at a members-only negotiated price of $7 per employee per month ($7/mo includes employee +  entire family) with $0 copays. 

 

Resources for Businesses & Employers
State & Federal Resources  |  CHLA Advocacy Updates |  Practical Measures 
Sample Letter to Guests  |  Sample Employee Pass | Social Distancing Signage

 

COVID-19 Home Screening Questionnaire - Fisher Phillips

Guidance for Accepting Essential Travelers REVISED

Allowable Contracted Hotel Rates with State of California – By Region

Commercial Mortgage-Backed Securities (CMBS) Loans Support Resources

FEMA: Addressing PPE Needs in Non-Healthcare Settings

Housing Individuals Who Have Tested Positive for COVID-19

CISA Guidance: Hotel Workers are Essential Workers

Tourism Improvement District Assessment Deferral Summary from California Travel Association (PDF)

STR: U.S. RevPAR to drop 50.6 percent in 2020 - Hotel Management [March 30, 2020]

New COVID-19 Resources and More Updates from the U.S. Chamber [April 1]

Paycheck Protection Program - Applications Accepted Starting April 3

Labor Department Throws COVID-19 Curveball In Latest Guidance, Suggests Shut Down Employees Won’t Qualify For Leave - Fisher Phillips [March 29, 2020]

Bay Area Essential Businesses Are Ordered To Implement Social Distancing Protocols By April 2 - Fisher Phillips [April 1, 2020]

Closed Hotel Operations Recommendations (PDF) - Petra Risk Solutions

Recommendations for Managing the COVID-19 Business and Government Actions (PDF) - Petra Risk Solutions

Recommendations for Managing the COVID-19 at your Hotel (Video) - Petra Risk Solutions

ECOLAB Cleaning and Disinfecting Guidance for Hospitality (PDF)

CDC Interim Guidance for Businesses and Employers to Plan and Respond to Coronavirus Disease 2019 (COVID-19)

Sample Reductions Made by Hotel Corporate Offices in Relation to the COVID-19 Pandemic

Property Tax Request for Deferral (PDF)

COVID-19 Safety & Protocol Suggestions (PDF)


The Families First Coronavirus Response Act (FFCRA) officially went into effect April 1, 2020.  Along with the new regulations comes a new posting requirement. Each covered employer must post a notice of the Families First Coronavirus Response Act (FFCRA) requirements in a conspicuous place on its premises. An employer may satisfy this requirement by emailing or direct mailing this notice to employees or posting this notice on an employee information internal or external website.

DOWNLOAD POSTER

Families First Coronavirus Response Act: Employer Paid Leave Requirements - U.S. Department of Labor


The Following State and Federal Resources Are Available to Employers Affected by Coronavirus

As the travel industry undergoes unprecedented changes, CHLA is working to ensure you have the resources, information, and support you need. While we continue to work with government officials to obtain fiscal and regulatory relief for the industry, here are some state and federal resources available to employers to help support you over the coming days.

That being said, we’re headed back to the Capitol - we’ve still got work to do. To track our advocacy, click here.

Small Business Administration
  • Streamlined Applications for Economic Injury Disaster Loans – Financial Support - This program provides low-interest disaster loans to help businesses and homeowners recover from declared disasters. Increased funding for this program was included in the Coronavirus Emergency Supplemental Appropriations Bill signed into law by the President on March 6.  Details for how these loans can be utilized can be found HERE.  
  • Paycheck Protection Program - Financial Support - The Paycheck Protection Program is designed to provide a direct incentive for small businesses to keep their workers on payroll by providing each small business a loan up to $10 million for payroll and certain other expenses. FAQ from the Senate Small Business Committee
  • Local Assistance – Business Strategy Support - These offices focus on ensuring you are maximizing the disaster relief support that is available.
California State Treasurer’s Office
  • California Capital Access Program – Financial Support - This program encourages banks and other financial institutions to make loans to small businesses that have difficulty obtaining financing. You may receive more favorable loan terms from a lender if your loan is enrolled in this program.
California Governor’s Office of Business and Economic Development
  • Disaster Relief Loan Guarantee Program – Financial Support - This program guarantees up to 95 percent of the loan through its partner Financial Development Corporations to help small business borrowers who need term loans or lines of credit for working capital.
Office of the Small Business Advocate
  • Local Assistance – Business Strategy Support - A network of small business centers throughout the state to offer consulting and training and access to capital.
California Employment Development Department
  • UI Work Sharing Program – Staff Reduction Alternatives - This program allows employers to seek an alternative to layoffs — retaining their trained employees by reducing their hours and wages that can be partially offset with UI benefits.
  • Unemployment Insurance – Reduced Work Hours - Available if an employee’s hours are reduced or operations are shut down due to COVID-19. Workers who are temporarily unemployed due to COVID-19 and expected to return to work with their employer within a few weeks are not required to actively seek work each week, with certain provisions.
  • Rapid Response Program – Potential Closure or Layoffs - Available if planning for a closure or major layoffs as a result of the coronavirus. Teams will meet with you to discuss your needs, help avert potential layoffs, and provide immediate on-site services to assist workers facing job losses.
  • Payroll Tax Extension – Tax Assistance - This program allows businesses to request up to a 60-day extension of time from the EDD to file their state payroll reports and/or deposit state payroll taxes without penalty or interest. A written request for extension must be received within 60 days from the original delinquent date of the payment or return.
    • Toll-free from the U.S. or Canada: 1-888-745-3886
    • Hearing impaired (TTY): 1-800-547-9565
    • Outside the U.S. or Canada: 1-916-464-3502
Tax Filing Extensions 
  • Delayed Filing – California State Taxes - Partnerships and LLCs who are taxed as partnerships whose tax returns are due on March 15 now have a 90-day extension to file and pay by June 15. Taxpayers claiming the special relief should write COVID-19 in black ink at the top of the tax return to alert FTB of the special extension period.
  • Delayed Filing – Federal Taxes - Corporate taxpayers may defer up to $10 million of federal income tax payments that would be due on April 15, 2020, until July 15, 2020, without penalties or interest. This guidance does not change the April 15 filing deadline.
California Department of Industrial Relations 
  • Commission Guidance – Taking Time Off - According to the California Department of Industrial Relations, employees should use paid sick leave when taking time off from work as a result of contracting COVID-19. Should they exhaust their paid sick leave, they may use other forms of paid leave. An employer cannot require an employee to use paid sick leave. If the worker decides to use paid sick leave, the employer can require they take a minimum of two hours of paid sick leave. The determination of how much paid sick leave will be used is up to the employee.
Congress
  • Emergency Family and Medical Leave Expansion Act – Subsidized Leave - Among its provisions, provides a series of refundable tax credits for employers who are required to provide the Emergency Paid Sick Leave and Emergency Paid Family and Medical Leave. Employers are entitled to a refundable tax credit equal to 100% of the qualified sick leave wages or family leave wages paid for each calendar quarter.
California Hotel & Lodging Association


Advocacy Updates Affecting Employers

Find Comprehensive FAQs For Employers On The COVID-19 Coronavirus on the Fisher Phillips' website.

California “Suspends” Its WARN Act Under Certain Circumstances Amid COVID-19 Crisis [Fisher Phillips]

Among other challenges in the last week, California employers have grappled with important issues relating to reducing their workforces: Are we subject to the state and federal laws requiring advance notice of layoffs? If so, what do we do, since it’s not possible to give 60 days of notice? Are there exceptions? What are the consequences of not providing the required notice?

Congress Finalizes COVID-19 Coronavirus Response Act: Prepare To Provide Paid Sick Leave And FMLA [Fisher Phillips]

The Senate passed the Families First Coronavirus Response Act today, an economic stimulus plan aimed at addressing the impact of the COVID-19 outbreak on Americans and introducing paid sick leave and an expanded family and medical leave act to the nation’s employers. An earlier version of this Act (H.R. 6201) was previously passed by the House in the early hours of Saturday, March 14 before being significantly altered late Monday, March 16. The bill now awaits President Trump’s signature, which is expected later today or tomorrow as he has already publicly supported the bill. Once he signs the bill, it will become effective in 15 days.

Labor Department Throws COVID-19 Curveball In Latest Guidance, Suggests Shut Down Employees Won’t Qualify For Leave [Fisher Phillips]

The Department of Labor (DOL) continues to update its guidance document on implementation of the Families First Coronavirus Response Act (FFCRA), and the latest update caught many employers by surprise. The updated document released by the agency appears to suggest that employees who cannot work because their businesses are subject to a government shutdown order or they are ordered to shelter at home will not qualify for Emergency Paid Sick Leave or Emergency FMLA. This clarification should now be integrated into employers’ plans for developing best practices and compliance tools to deal with the rapidly changing situation.

U.S. Department Of Labor Adds To Guidance for Workers and Employers Explaining Paid Sick Leave and Expanded Family and Medical Leave Benefits Under the Families First Coronavirus Response Act [March 26, 2020]

CHLA Advocacy Efforts Related to COVID-19 - As your representatives, we are working with State and Federal agencies and legislators to get the support you need today.


Practical measures and considerations for guests:
  • Consider a pro-active note to guests for reassurance and practical recommendations for cleanliness
  • If your property has a self-quarantined guest:
    • Do not allow employees in the room:
      • Leave linens/towels outside room.
      • For room service, attempt to use disposable/recyclable containers.
      • Treat dirty/soiled linens/towels and trash carefully.
  • Enhance public space cleaning (elevator buttons/door handles, etc.)
  • Hand sanitizers available in public areas.
  • If your property is exposed to the Coronavirus from a guest, consider a third-party service for the room cleaning or a specific deep clean for the room.
 
Practical measures and considerations for employees:
  • Encourage more hand sanitizer usage.
  • Be liberal with sick/time off policies:
    • Where possible, consider allowing employees to work remotely.
    • Consider allowing negative sick/time off balances.
  • Thoughtfully consider employee-related travel.
    • As best as possible, be aware of employee personal travel internationally.
  • Keep in mind that some areas may be closing schools, which will impact employees.
  • Be vigilant of guest profiling.
 
Practical measures and considerations business-wise:
  • Attempt to be liberal with cancellation policies:
    • Consider utilizing a credit for future travel.
  • Review cancellation policies for group bookings.
  • Please note third-party booking services have or may invoke relaxed cancellation policies.
  • Governor Newson has declared a state of emergency and anti-price gouging regulations are in effect which limits price increases to 10% with seasonal/contracted pricing changes allowed.
  • Prepare for fluctuations in staffing levels.

Sample Letter to Distribute to Guests at Check-in

Dear Valued Guest,

As we strive to protect you and our team members from viruses and bacteria, we strongly recommend that you utilize our hand sanitizer and wipe stations throughout the hotel. It is our goal to aid in your safety and that of your families by reducing the possible risk of germs being spread. We appreciate, and request, your adherence to the signage posted at each of these stations and thank you for helping us keep our hotel a clean and healthy environment. On behalf of the Management & Team, I want to thank you for choosing the (hotel name) and we appreciate your assistance in protecting all of our patrons.

Respectfully,

_______________________________
General Manager


Sample employee pass for critical infrastructure work

TO WHOM IT MAY CONCERN:

On March 20, 2020 Governor Gavin Newsom issued Executive Order N-33-20 (the “Order”) instructing “individuals living in the State of California to stay home or at their place of residence except as needed to maintain continuity of operations of the federal critical infrastructure sectors, as outlined at https://www.cisa.gov/identifying-critical-infrastructure-during-covid-19.”

The federal critical infrastructure sectors incorporated by referenced in the Order expressly includes the Commercial Facilities Sector (the “CFS”). The CFS consists of eight subsectors, one of which is Lodging (e.g., hotels and motels). [1]

In compliance with the Order, __________________________________ is an employee of __________________________ and is scheduled to work on the following dates: __________________________.

______{Signature}_______________________
Name: _________________________________
General Manager
Telephone: __________________
Address: ____________________

[1] https://www.cisa.gov/commercial-facilities-sector

Sample Employee Pass for Critical Infrastructure Work (Doc)

 

Volunteer Hotel Opportunities

Allowable Contracted Hotel Rates with State of California – By Region

Volunteer Hotel Opportunities Summary - COVID-19 Housing (PDF)

Conversion of a Hotel into a Non-Acute COVID Patient Care Facility (PDF)

California Health Care Workers Lodging Program

Project Roomkey: Emergency Housing for Immediate Protection Fact Sheet (PDF)

County Emergency Occupancy Agreement (PDF)

 

STATE - OPERATION ROOMKEY

In a March 2020 press conference, Governor Newsom announced Project Roomkey, an initiative to house homeless and vulnerable populations in hotels and lodging facilities across the state. Initially coordinated by the State, the program is now being administered by counties. 

The preferred parameters for participation are: 

  • Interior corridors (inward facing doors)
  • HVAC unit per room
  • Large parking lot to maneuver large trucks/ambulances

When negotiating for rooms, counties generally contract for the entire property (no room blocks), doesn’t utilize any of the existing hotel staff, and compensates the hotel for what the anticipated staffing would have been and as if your hotel was at 100% occupancy.  A template for a hotel lease can be found here.

If you are interested in volunteering, please email your property name, address, and total room numbers to DepartmentOperationsCenter@dss.ca.gov

 

STATE - OPERATION HOMEKEY

In June 2020, Governor Newsom announced Project Homekey, an initiative to purchase hotels and other lodging facilities to house homeless persons for a long term duration. The program currently has $600 million in funding and will seek to purchase suitable facilities. As this is a relatively new program, this section will be updated as more information becomes available. 

To read the press release, click here.

If you are a branded property, please check with your brand for any contractual issues of allowing your property to be utilized for these purposes.

 

California Updates & Resources

RESOURCES


California has a blueprint for reducing COVID-19 in the state with revised criteria for loosening and tightening restrictions on activities.

Find the status of activities in your county, effective Aug. 31


County Variance Info from the Governor's Office:

Read new restrictions effective July 13, 2020.


California State Closures & Layoff Numbers


NEWS & LOCAL ORDERS


Governor Newsom Visits Project Roomkey Site in Santa Clara County to Highlight Progress on the State’s Initiative to Protect Homeless Individuals from COVID-19 (April 18, 2020)

SACRAMENTO – Today, Governor Gavin Newsom visited a Project Roomkey motel in Santa Clara County to highlight progress that the state and counties have made together in providing safe isolation capacity to protect people experiencing homelessness from COVID-19.

The state’s effort, Project Roomkey, has directly led to 10,974 hotel and motel rooms statewide being made available for this extremely vulnerable group of Californians

Read More


CA Hotels Volunteer 145,000 Rooms for COVID-19 Response (April 17, 2020)

Unprecedented Action by 1,100 Hotels Aids State’s Health Needs

SACRAMENTO, Calif.--More than 1,100 California hotels have volunteered 145,000 rooms to the California Department of Public Health and other agencies as temporary shelter to support the state’s COVID-19 response, the California Hotel and Lodging Association (CHLA) announced today.

This unprecedented response represents about 24 percent of all California hotel rooms available to protect and isolate population segments vulnerable to the coronavirus outbreak, as well as housing first responders and healthcare workers who may not be able to go home to their families. Available hotel rooms have grown exponentially over the last several weeks as various levels of the government have worked together with the hotels to expedite the contracting process and get rooms online.

Read More


Gov. Newsom Outlines Criteria used to determine when the state will lift the Stay at Home Order (April 14, 2020)

On April 14, Governor Gavin Newsom outlined the criteria used to evaluate when California will lift Stay-at-Home orders and several business practices that may change once the orders are lifted.

View Powerpoint  Watch the Governor's Address


Gov. Newsom Issues Stay at Home Order (March 19, 2020)

On March 19, Governor Gavin Newsom issued a stay at home order to protect the health and well-being of all Californians and to establish consistency across the state in order to slow the spread of COVID-19.

Read the Order  Watch the Governor's Address


California “Suspends” Its WARN Act Under Certain Circumstances Amid COVID-19 Crisis (March 18, 2020)

Among other challenges in the last week, California employers have grappled with important issues relating to reducing their workforces: Are we subject to the state and federal laws requiring advance notice of layoffs? If so, what do we do, since it’s not possible to give 60 days of notice? Are there exceptions? What are the consequences of not providing the required notice? [Fisher Phillips]

Learn More


Bay Area Shelter in Place Order (March 16, 2020)

Mayor Breed of the City of San Francisco, in conjunction with Santa Clara, San Mateo, Marin, Contra Costa and Alameda counties that make up the Bay Area, announced an order for shelter in place until April 7, 2020. 

We have confirmed via the San Francisco Hotel Council that hotel and lodging properties are exempt and can remain open because they are considered residential and essential for the purpose of the order (this is specifically mentioned on page nine of the City of San Francisco order).  

Read the Press Release


On March 15, Governor Newsom announced additional measures to combat the spread of coronavirus, including:
  • State to look at leasing and purchasing hotel and lodging properties help vulnerable populations (homeless)
  • Closures advised for bars, wineries, brew pubs, nightclubs
  • Restaurants advised to operate at 50% occupancy 
  • Seniors 65+ and those with chronic conditions should self-isolate
  • Hospitals, nursing homes limited to end of life visitation 

To watch the press conference and for news related to the Governor’s announcement, click here.

 

National Updates & Resources

RESOURCES

SBA Disaster Assistance in Response to the Coronavirus

SBA Paycheck Protection Program

Centers for Disease Control and Prevention Coronavirus (COVID-19) Information

U.S. Travel Association Emergency Preparedness and Response: Coronavirus (COVID-19)

The President's Coronavirus Guidelines for America - 30 Days to Slow the Spread (PDF)

FBI Alert: Increase in Cybercrime

AHLA Facts About Coronavirus & Additional Resources


NEWS

Nat’l Economic Impact of COVID-19 on the Hotel Industry - AHLA, April 22, 2020

 

CARE ACT – Business and Employee Support (March 26, 2020)

Congress is in the process of approving a two trillion dollar support package with funding dedicated to cover labor costs for up to eight weeks. To learn more about the proposed support programs, click here. To read the full bill, click here.

 

Congress Finalizes COVID-19 Coronavirus Response Act: Prepare To Provide Paid Sick Leave And FMLA (March 18, 2020)

The Senate passed the Families First Coronavirus Response Act today, an economic stimulus plan aimed at addressing the impact of the COVID-19 outbreak on Americans and introducing paid sick leave and an expanded family and medical leave act to the nation’s employers. An earlier version of this Act (H.R. 6201) was previously passed by the House in the early hours of Saturday, March 14 before being significantly altered late Monday, March 16. The bill now awaits President Trump’s signature, which is expected later today or tomorrow as he has already publicly supported the bill. Once he signs the bill, it will become effective in 15 days. [Fisher Phillips]

Learn More

 

U.S. Small Business Administration Disaster Assistance

The U.S. Small Business Administration is offering designated states and territories low-interest federal disaster loans for working capital to small businesses suffering substantial economic injury as a result of the Coronavirus (COVID-19). Upon a request received from a state’s or territory’s Governor, SBA will issue under its own authority, as provided by the Coronavirus Preparedness and Response Supplemental Appropriations Act that was recently signed by the President, an Economic Injury Disaster Loan declaration.

Learn More and Apply

COVID-19 Webinar Recordings
December 3, 2020 - New COVID-19 Hotel Requirements – Cal/OSHA Emergency Regulations

Watch Recording  download Compliance Checklist


October 29, 2020 - CHLA COVID-19 State Update

Watch Recording


July 8, 2020 - Hospitality Practices & Resources for Infection Prevention & Control

Watch Webinar Recording


July 1, 2020 - CHLA COVID-19 State Update

Download Presentation    Watch Webinar Recording


June 30, 2020 - Taking Back Control Post COVID-19

Watch Webinar Recording


June 25, 2020 - Reopening Hotels & Navigating the COVID Crisis by Leveraging Communication Technology

WATCH WEBINAR RECORDING


June 23, 2020 - Litigation Avoidance and COVID-19: What Hotel Owners and Operators Can Do Now to Avoid Employment and Premises Liability Lawsuits

Watch Webinar Recording* 
* Use Password wpt3TB73


June 11, 2020 - CHLA's Covid-19 State Update w/ Fisher Phillips

Download Presentation   Watch Webinar Recording


May 28, 2020 - CHLA COVID-19 State Update w/ Fisher Phillips

Download Presentation  Watch Webinar Recording


May 21, 2020 - CHLA COVID-19 State Update w/ AHLA

Watch Webinar Recording  Download Presentation


May 14, 2020 - CHLA COVID-19 State Update w/ Visit CA and GoBiz
Download Presentation   Watch Webinar Recording

May 6, 2020 - Marketing Strategies for Hotel Recovery & Re-Opening

Presented by Milestone, Inc.

Watch Webinar Recording

April 30, 2020 - CHLA Covid-19 State Update

Download Presentation


April 28, 2020 - Working From Home Office Ergonomics

Presented by QP3 ErgoSystems

Watch Webinar Recording


april 22, 2020 - How to prep your property for the future

Watch Webinar Recording   Download Webinar Handouts


April 16, 2020 - CHLA Covid-19 State update

Download Presentation   Watch Webinar Recording


April 15, 2020 - 5 Proven Elements of a Successful COVID 19 Pandemic Plan

Presented by Hytropy Reverse Disaster

Download Presentation   Watch Webinar Recording


April 9, 2020 - CHLA COVID-19 State Update

Download Presentation   Watch Webinar Recording


April 2, 2020 - CHLA COVID-19 State Update

Download Presentation   watch Webinar Recording


April 2, 2020 - Hotel Owners & COVID-19: Marketing in a Down Economy

Presented by Milestone

Download Presentation   Watch Webinar Recording


March 26, 2020 - Recommendations for Managing Covid-19 at your Hotel

Presented by Petra Risk Solutions

Download Presentation    Watch Webinar Recording

 

Please note these CHLA webinars are not authorized for media usage.
CHLA Helpful Member Benefits

CHLA Member Benefits & Resources

Employer's Guide To COVID-19 And Emerging Workplace Issues

This new Guide from Castle Publications is the go-to resource for employers across the country. It addresses the choices employers have been forced to make due to the pandemic, highlights the next phase of employment decisions for restarting businesses and reintegrating employees into the workforce, and it describes key compliance issues that must be considered. Use code CHLA100 to receive your $100 CHLA Member discount.

 

Telemedicine: Discounted Virtual Visits with Health Professionals 

HealthiestYou from Teladoc will be offered at a members-only negotiated price of $7 per employee per month ($7/mo includes employee +  entire family) with $0 copays. 

Member Discounts and Resources 

All members can access programs designed to help keep your costs down, such as discount Merchant Service Rates, Human Resources Benefits, Health-Care Discounts, ADA Lawsuit Assistance, and more.

Free Human Trafficking Prevention Training 

All members can receive free human trafficking prevention training. As a state mandated course, CHLA’s program is available to members at no cost.

Free Pharmacy Discount Cards

Saves employees and their families up to 75% (average savings of about 40%) on all FDA-approved prescription medications. Cards are pre-activated and easy to use - no registration required and no associated fees. Accepted at more than 62,000 pharmacies nationwide.

Free Premium Access to Help People Cope With Mental Health Impacts of COVID-19

Sanvello Health, Inc., a leading provider of digital and tele-mental health solutions to individuals, businesses and payers, has included free premium access to its digital care delivery platform. This offer, available globally, makes Sanvello’s clinically validated techniques, coping tools and peer support free to anyone impacted by COVID-19 immediately for the duration of the crisis.

Free Emotional Support for All 

CHLA's health care partner, United Healthcare, is offering an emotional support line, available at any time at 866-342-6892. This 24/7 Optum Help Line is staffed by professionally trained mental health experts. It is free of charge and open to anyone. This free help line is available to anyone who may be experiencing anxiety or stress related to COVID-19.

Official Cornavirus/COVID-19 Information Sources

Centers for Disease Control and Prevention Coronavirus (COVID-19) Information

Visit California Coronavirus Updates

U.S. Travel Association Emergency Preparedness and Response: Coronavirus (COVID-19)

ECOLAB summary on Infection Prevention for the hospitality industry (PDF)

ECOLAB Cleaning and disinfecting guidance for hospitality (PDF)

AHLA Facts About Coronavirus & Additional Resources

California Resiliency Alliance (CRA)

California Department of Public Health Agencies

Meetings Mean Business Coronavirus Resources

COVID-19: How to be Safe & Resilient (Global Resilience Institute at Northeastern University)

OSHA Standards and Directives related to COVID-19


What can the public do to limit the spread of COVID-19?

The California Department of Public Health recommends the following steps to prevent the spread of all respiratory viruses:

  • Washing hands with soap and water.
  • Avoiding touching eyes, nose or mouth with unwashed hands. 
  • Avoiding close contact with people who are sick are all ways to reduce the risk of infection with a number of different viruses. 
  • Staying away from work, school or other people if you become sick with respiratory symptoms like fever and cough. 
What are the symptoms of COVID-19 (Coronavirus)?

Typically, human Coronaviruses cause mild-to-moderate respiratory illness. Symptoms are very similar to the flu, including:

  • Fever
  • Cough
  • Shortness of breath

In some cases, COVID-19 can cause more severe respiratory illness.

Do you have questions about Coronavirus/COVID-19?
CHLA recommends that individuals refer to official sources such as the CDCCalifornia Department of Public Health agencies and the U.S. Department of State for the latest information about coronavirus.

Please send questions to covid19info@calodging.com.

CHLA Partners