COVID-19 Updates: Click here for the most recent updates and resources related to Coronavirus and the lodging industry.
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Coronavirus Information & Resources

As the travel industry undergoes unprecedented changes, CHLA is working to ensure you have the resources, information, and support you need. This webpage will be updated with the most recent industry updates and COVID-19 information as it becomes available.

We remain very engaged in our advocacy efforts, particularly those which address the effects of the coronavirus on your businesses. We will continue to work with government officials to obtain fiscal and regulatory relief for the industry. To track our advocacy efforts, click here

If you are a person experiencing homelessness and are looking for housing, please contact your local homeless services provider or outreach team. You can find information about resource providers in your city by clicking here This site link provides contact info for local homeless programs, some of which may be able to refer individuals to the appropriate services. Please note, since this is a county run program, programs permitted to act as referrals to the State of California's Project Homekey program will vary significantly based upon the local jurisdiction. For the most up to date information, please contact your county officials. 

California's New COVID-19 Response Program (New)

Key Summary:

  • Gov. Newsom announced Tuesday, April 6 that California will move out of the Blueprint framework on June 15th
  • Hotels and other hosts can resume full occupancy without social distancing
  • Wearing masks required; vaccinations highly encouraged
  • Until October 2021, conventions of 5,000 attendees or more to have testing/vaccinated for attendees
  • State to align closely with Centers for Disease Control guidance 


GENERAL INFORMATION:
Gov. Newsom announced Tuesday that California will move beyond the Blueprint framework on June 15th. COVID-19 healthcare restrictions are eased with social distancing not required, but masks will continued to be mandated. Vaccinations of employees and guests are highly encouraged. Conventions of over 5,000 attendees who show proof of vaccinations will be allowed in October 2021. The state will more closely follow ongoing guidance of the Centers for Disease Control and Prevention going forward.

CHLA encourages California hotels to follow our Clean & Safe Guidance for the Hotel Industry and our Clean & Safe Guidance for Meetings and Events. As you know, CHLA issued meeting guidance in October 2020 in English and Spanish, to prepare for gatherings and dining in outdoor areas and hotel conference rooms. Our hotel brands have developed their own safety protocols and procedures for meetings and events.

Reopening hotels for meetings and events is the next logical step for California’s economic recovery. The COVID-19 vaccine distribution is more widespread and hotel employees have been eligible to be vaccinated since early February. The governor’s decision to move to the Green Tier was influenced by the steady increase in vaccinations and reduced hospitalizations throughout California.

For full details of state and CHLA guidance go to: 

Guidance for Meetings + Events (New)

State Allows Hotels To Reopen For Group Meetings and Events

Effective April 15th, California hotels are allowed to host meetings and events with attendance limits according to the colored tier of their county, as seen below.

Vaccine and testing protocols were made available as an addendum to the Blueprint Activity & Business Tiers Chart on April 14.  The details are:

  • Fully vaccinated travelers from out-of-state are allowed to attend events restricted to in-state residents. See the updated Travel Advisory.
  • Where capacity limits exist, fully vaccinated employees don’t count toward the capacity limit. Information on vaccines can be found here.
  • For events with fully vaccinated/tested attendees, capacity limits have been increased:
    • Orange Tier: Indoor events can increase by 50%, up to 50% of venue capacity.
    • Yellow Tier: Indoor events can increase by 50%, up to 75% of venue capacity.  
  • Fully vaccinated/tested meetings:
    • Meetings must be separate/distant and clearly delineated. (12’ distance)
    • Attendees don’t need to be physically distanced.
    • Attendees must still wear masks.
  • Definitions and verifications:
    • Tested-Only:  Within 72 hours of event start or 24 hours for antigen tests. Verification includes test provider/lab documentation in any form that includes name, type of test, and date of negative result.
    • Vaccinated-Only: More than two weeks after a single dose (Johnson & Johnson) or two weeks after the second dose for two dose vaccinations. Verification includes vaccination card in any form or documentation of vaccination from a healthcare provider.
The host of the meeting is responsible for verification of vaccines. This can be the hotel, the meeting planner or anyone else that could be interpreted to be the host.

The guidance for Private Venue and Events will have additional details and guidance for hotels that all CHLA members should review.  This is expected to be included with other industry guidance later today here (scroll down toward the bottom of the page).  Significantly, for employees who are not vaccinated, hotels must develop an employee COVID-19 testing program for weekly optional testing if non-tested/non-vaccinated employees will be working private events or meetings of any type.

Please always check with your city/county for the latest updates for each county.  San Francisco and Los Angeles County also updated their local events guidance.

For full details of state and CHLA guidance go to: 

Meeting Attendance Limits for County Tiers:

 

Indoor Events

Outdoor Events

Purple Tier   Maximum of 25 people
If tested or show proof of full vaccination: Not Allowed Max 100 people
(including staff)

Red Tier

 

Maximum of 50 people

If tested or show proof of full vaccination:

Max 100 people

Max 200 people
(including staff)

Orange Tier

 

Max of 100 people

If tested or show proof of full vaccination:

 Max 150 people

Max 300 people
(including staff)

Yellow Tier

 

Max of 200 people

If tested or show proof of full vaccination:

 Max 200 people

Max 400 people
(including staff)


GENERAL INFORMATION:
Hotels must adhere to the state’s Blueprint for a Safer Economy, individual county health department guidelines and CHLA’s Clean & Safe Guidance for Meetings and Events. As you know, CHLA issued meeting guidance in October 2020 in English and Spanish, to prepare for gatherings and dining in outdoor areas and hotel conference rooms. Our hotel brands have developed their own safety protocols and procedures for meetings and events.

Reopening hotels for meetings and events is the next logical step for California’s economic recovery. The COVID-19 vaccine distribution is more widespread and hotel employees have been eligible to be vaccinated since early February. California is the last state in the nation to open – even partially – for group gatherings. We are cautiously optimistic that the state will take more steps to full reopening as COVID cases drop and counties ease restrictions. We do not know when these next steps will occur, but we work every day with state public health leaders, urging them to do so and reminding them that our Clean & Safe protocols have kept guests and employees safe throughout the pandemic.


Clean + Safe Guidance for Meetings + Events

In addition to guestrooms, hotel and lodging properties provide meeting rooms, event space, and food & beverage for all types of ‘group’ customers, such as corporations, associations, religious groups, private entities, charities, and others. 

It’s important to institute appropriate guidelines in order to reestablish meetings and events in California hotel and lodging properties. As this segment of hotel business requires unique cleaning and safety protocols, the California Hotel & Lodging Association is providing this meeting and event guidance for the safety of the meeting/event attendees and employees, as well as guests and others.

Please note these guidelines are in addition to CHLA’s COVID-19 Clean + Safe Guidelines for individual travel and the California Public of Health and Cal/OSHA COVID-19 Industry Guidance: Hotels, Lodging, and Short-Term Rentals.

Download English CHLA Meeting Guidance

Download Spanish CHLA Meeting Guidance

 

Resources for Employees

Local Updates

San Francisco Employees Can Access Funding in Medical Reimbursement Accounts (MRAs).


Short Term Employment Opportunities

Training & Education Opportunities

  • With the economic uncertainty facing so many hospitality and lodging workers, the California Community Colleges represent a possible opportunity to either improve existing skills or to learn new ones. Click here for resources for displaced workers entering the California Community College system.
  • Free Training & Education Courses for Hotel Employees - As part of AHLA’s Hospitality for Hope Initiative, the AHLA Foundation today announced free training and educational courses to help hotel employees continue their education and stay connected to their careers. These resources are available to employees who have lost their jobs, had their hours reduced, or simply wish to continue learning while in their current role. To learn more about each of these offerings, please visit www.ahlafoundation.org/relief.
  • Free Food Safety & Career Development Online Courses from ServSafe - Every day, we train the restaurant and food service industry on topics like cooking temperatures, safe storage, and cross contamination, as well as hygiene, sanitation, and other risk mitigation activities. Because of the challenges presented by COVID-19, we have developed a number of free resources aimed at keeping our workers and the dining public safe. Learn more at www.servsafe.com/Landing-Pages/Free-Courses.

State & Federal Resources

Our employees are our most valuable assets. As we look ahead to the immediate future, here are some state and federal resources available to employees to help support them over the coming days and weeks.

US Unemployment Guidelines – as of April 22, 2020 (California Information Starts on Page 12)

California Employment Development Department
  • UI Work Sharing Program Staff Reduction Alternatives - This program allows employers to seek an alternative to layoffs — retaining their trained employees by reducing their hours and wages that can be partially offset with UI benefits.
  • Unemployment Insurance - Reduced Work Hours - Available if an employee’s hours are reduced or operations are shut down due to COVID-19. Workers who are temporarily unemployed due to COVID-19 and expected to return to work with their employer within a few weeks are not required to actively seek work each week, with certain provisions.
  • Unemployment Insurance – School Closures - Available if an employee’s child’s school is closed, and they must miss work to provide care. Eligible employees must have no other care options and be unable to continue working their normal hours remotely. 
  • Disability Insurance – Sick or Quarantined - Available if an employee is unable to work due to having or being exposed to COVID-19 (certified by a medical professional).
  • Paid Family Leave – Caregiving - Available if an employee is unable to work because they are caring for an ill or quarantined family member with COVID-19 (certified by a medical professional).
California Department of Industrial Relations
  • Commission Guidance – Taking Time Off - According to the California Department of Industrial Relations, employees should use paid sick leave when taking time off from work as a result of contracting COVID-19. Should they exhaust their paid sick leave, they may use other forms of paid leave. An employer cannot require an employee to use paid sick leave. If the worker decides to use paid sick leave, the employer can require they take a minimum of two hours of paid sick leave. The determination of how much paid sick leave will be used is up to the employee.
California Department of Community Services and Development
  • Low-Income Home Energy Assistance Program – Financial/Energy Assistance - The Home Energy Assistance Program (HEAP) provides one-time financial assistance to help balance an eligible household's utility bill.
California Hotel & Lodging Association
  • Rx Aid Prescription Assistance – Medical Assistance - Saves employees and their families up to 75% (average savings of about 40%) on all FDA-approved prescription medications. Cards are pre-activated and easy to use - no registration required and no associated fees. Accepted at more than 62,000 pharmacies nationwide.
  • Telemedicine: Discounted Virtual Visits with Health Professionals - Medical Assistance - HealthiestYou from Teladoc will be offered at a members-only negotiated price of $7 per employee per month ($7/mo includes employee +  entire family) with $0 copays. 
  • Employer's Guide to COVID-19 and Emerging Workplace Issues - Employment Practices - This new Guide from Castle Publications is the go-to resource for employers across the country. It addresses the choices employers have been forced to make due to the pandemic, highlights the next phase of employment decisions for restarting businesses and reintegrating employees into the workforce, and it describes key compliance issues that must be considered.

  • Let's Get Checked: At Home COVID-19 Tests - Medical Assistance - An accessible, affordable, and convenient home health lab testing service is available to employees and employers for a members-only discount. 

Resources for Businesses & Employers
State & Federal Resources  
Sample Letter to Guests  |  Sample Employee Pass | Social Distancing Signage

 

Commercial Mortgage-Backed Securities (CMBS) Loans Support Resources


The Families First Coronavirus Response Act (FFCRA) officially went into effect April 1, 2020.  Along with the new regulations comes a new posting requirement. Each covered employer must post a notice of the Families First Coronavirus Response Act (FFCRA) requirements in a conspicuous place on its premises. An employer may satisfy this requirement by emailing or direct mailing this notice to employees or posting this notice on an employee information internal or external website.

DOWNLOAD POSTER

Families First Coronavirus Response Act: Employer Paid Leave Requirements - U.S. Department of Labor


The Following State and Federal Resources Are Available to Employers Affected by Coronavirus

As the travel industry undergoes unprecedented changes, CHLA is working to ensure you have the resources, information, and support you need. While we continue to work with government officials to obtain fiscal and regulatory relief for the industry, here are some state and federal resources available to employers to help support you over the coming days.

That being said, we’re headed back to the Capitol - we’ve still got work to do. To track our advocacy, click here.

Small Business Administration
  • Streamlined Applications for Economic Injury Disaster Loans – Financial Support - This program provides low-interest disaster loans to help businesses and homeowners recover from declared disasters. Increased funding for this program was included in the Coronavirus Emergency Supplemental Appropriations Bill signed into law by the President on March 6.  Details for how these loans can be utilized can be found HERE.  
  • Paycheck Protection Program - Financial Support - The Paycheck Protection Program is designed to provide a direct incentive for small businesses to keep their workers on payroll by providing each small business a loan up to $10 million for payroll and certain other expenses. 
  • Local Assistance – Business Strategy Support - These offices focus on ensuring you are maximizing the disaster relief support that is available.
California State Treasurer’s Office
  • California Capital Access Program – Financial Support - This program encourages banks and other financial institutions to make loans to small businesses that have difficulty obtaining financing. You may receive more favorable loan terms from a lender if your loan is enrolled in this program.
California Governor’s Office of Business and Economic Development
  • Disaster Relief Loan Guarantee Program – Financial Support - This program guarantees up to 95 percent of the loan through its partner Financial Development Corporations to help small business borrowers who need term loans or lines of credit for working capital.
Office of the Small Business Advocate
  • Local Assistance – Business Strategy Support - A network of small business centers throughout the state to offer consulting and training and access to capital.
California Employment Development Department
  • UI Work Sharing Program – Staff Reduction Alternatives - This program allows employers to seek an alternative to layoffs — retaining their trained employees by reducing their hours and wages that can be partially offset with UI benefits.
  • Unemployment Insurance – Reduced Work Hours - Available if an employee’s hours are reduced or operations are shut down due to COVID-19. Workers who are temporarily unemployed due to COVID-19 and expected to return to work with their employer within a few weeks are not required to actively seek work each week, with certain provisions.
  • Rapid Response Program – Potential Closure or Layoffs - Available if planning for a closure or major layoffs as a result of the coronavirus. Teams will meet with you to discuss your needs, help avert potential layoffs, and provide immediate on-site services to assist workers facing job losses.

 

California Hotel & Lodging Association


Sample Letter to Distribute to Guests at Check-in

Dear Valued Guest,

As we strive to protect you and our team members from viruses and bacteria, we strongly recommend that you utilize our hand sanitizer and wipe stations throughout the hotel. It is our goal to aid in your safety and that of your families by reducing the possible risk of germs being spread. We appreciate, and request, your adherence to the signage posted at each of these stations and thank you for helping us keep our hotel a clean and healthy environment. On behalf of the Management & Team, I want to thank you for choosing the (hotel name) and we appreciate your assistance in protecting all of our patrons.

Respectfully,

_______________________________
General Manager


Sample employee pass for critical infrastructure work

TO WHOM IT MAY CONCERN:

On March 20, 2020 Governor Gavin Newsom issued Executive Order N-33-20 (the “Order”) instructing “individuals living in the State of California to stay home or at their place of residence except as needed to maintain continuity of operations of the federal critical infrastructure sectors, as outlined at https://www.cisa.gov/identifying-critical-infrastructure-during-covid-19.”

The federal critical infrastructure sectors incorporated by referenced in the Order expressly includes the Commercial Facilities Sector (the “CFS”). The CFS consists of eight subsectors, one of which is Lodging (e.g., hotels and motels). [1]

In compliance with the Order, __________________________________ is an employee of __________________________ and is scheduled to work on the following dates: __________________________.

______{Signature}_______________________
Name: _________________________________
General Manager
Telephone: __________________
Address: ____________________

[1] https://www.cisa.gov/commercial-facilities-sector

Sample Employee Pass for Critical Infrastructure Work (Doc)

 

CHLA Helpful Member Benefits

CHLA Member Benefits & Resources


Employer's Guide To COVID-19 And Emerging Workplace Issues: Year 2

This new Guide is the go-to resource for employers across the country. It addresses the choices employers have been forced to make under great pressure due to the pandemic. As the best forward-thinking resource in the country, it highlights the next phase of employment decisions that must be made when restarting businesses and reintegrating employees into the workforce. In over 830 pages, the Employer’s Guide examines key compliance and cost-saving issues that must be considered and identifies problem areas that will lead to litigation. Employers must prepare to meet the challenges created by the “new normal.” Use code CHLA100 to receive your $100 CHLA Member discount.


Let's Get Checked: At-Home COVID-19 tests

Allows employees to take their health into their own hands. An accessible, affordable and convenient home health lab testing service is available to employees for a members only negotiated 25% discount off retail.

  • Avoid waiting rooms, doctors scripts and appointments, simply collect your sample from home in minutes, mail it in and receive secure online laboratory results within 5 days.
  • LetsGetChecked offers a range of over 30 tests including women’s health, men’s health, sexual health, and wellness. 

ORDER TEST KITS   

All CHLA members get 25% off, please use this code when ordering: HOSPITALITY25

New and now available: At-Home COVID tests

  • New Low Price: $86 per test and expedited shipping
  • Free Shipping
  • Online results in 48-72 hours once swab is received by lab
  • FDA authorized
  • Additionally, individuals may order tests but the discount will not apply and tests will cost $109. 
    (Minimum order is now 20 tests due to the overwhelming response at the moment)

ORDER COVID-19 TEST KITS    COVID-19 TEST KIT FLYER


Telemedicine: Discounted Virtual Visits with Health Professionals 

HealthiestYou from Teladoc will be offered at a members-only negotiated price of $7 per employee per month ($7/mo includes employee +  entire family) with $0 copays. 

Member Discounts and Resources 

All members can access programs designed to help keep your costs down, such as discount Merchant Service Rates, Human Resources Benefits, Health-Care Discounts, ADA Lawsuit Assistance, and more.

Free Human Trafficking Prevention Training 

All members can receive free human trafficking prevention training. As a state mandated course, CHLA’s program is available to members at no cost.

Free Pharmacy Discount Cards

Saves employees and their families up to 75% (average savings of about 40%) on all FDA-approved prescription medications. Cards are pre-activated and easy to use - no registration required and no associated fees. Accepted at more than 62,000 pharmacies nationwide.

Free Premium Access to Help People Cope With Mental Health Impacts of COVID-19

Sanvello Health, Inc., a leading provider of digital and tele-mental health solutions to individuals, businesses and payers, has included free premium access to its digital care delivery platform. This offer, available globally, makes Sanvello’s clinically validated techniques, coping tools and peer support free to anyone impacted by COVID-19 immediately for the duration of the crisis.

Free Emotional Support for All 

CHLA's health care partner, United Healthcare, is offering an emotional support line, available at any time at 866-342-6892. This 24/7 Optum Help Line is staffed by professionally trained mental health experts. It is free of charge and open to anyone. This free help line is available to anyone who may be experiencing anxiety or stress related to COVID-19.

Frequently Asked Questions about California's Regional Stay At Home Order
Stay-At-Home Order FAQ

Q. Where can I find a summary on travel restrictions?

A. Please see CHLA’s Hotel Guidance for Accepting Essential Travelers.  

Q. Where can find the current travel restrictions for my hotel?

A. There is a State of California Regional Stay-At-Home Order and many counties have their own health orders or directives as well.  CHLA has an index of all county orders related to COVID-19, however, be sure to check this webpage often and also check with your county and your city regularly – health orders and directives are changing very rapidly depending on the current state of the pandemic spread.

Q. How should I inform potential guests about the travel restrictions?

A. Actually, there are several different ways (none are required – these are just suggestions) to inform your guests or potential guests. The key is to set expectations for the guest/potential guest so there are no surprises and misunderstanding are limited. Please note that guests aren’t required to have any proof they are documentation other than what is required under your current policies.

  • A pre-recorded message on your in-coming reservation/phone line.
  • A link/message on your website, which could be on your home page or during the reservation process.
  • Include your preferred messaging from above in the reservation confirmation.
  • A pre-arrival communication.
  • Inform the guest at arrival (this should be combined with some form of advance notification).
    • Verbally
    • Included in a description of other COVID-19 safety protocols.
      • This could require acknowledgement/signature.
    • Requiring guests to acknowledge/sign a form that they are an allowed traveler.

Q. What does it mean “to quarantine” at a hotel?

A. First of all, a quarantine helps prevent spread of disease that can occur before a person knows they are sick or if they are infected with the virus without feeling symptoms.  According to the California Department of Public Health (CDPH), guests who are self-quarantining should separate themselves from others and monitor their health.  For guests quarantining, guests could be provided the CDPH’s Self-Quarantining Instructions (please note this is not required).   

Do you have questions about Coronavirus/COVID-19?
CHLA recommends that individuals refer to official sources such as the CDCCalifornia Department of Public Health agencies and the U.S. Department of State for the latest information about coronavirus.

Please send questions to covid19info@calodging.com.

CHLA Partners