COVID-19 Updates: Click here for the most recent updates and resources related to Coronavirus and the lodging industry.
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Coronavirus Information & Resources

As the travel industry undergoes unprecedented changes, CHLA is working to ensure you have the resources, information, and support you need. This webpage will be updated with the most recent industry updates and COVID-19 information as it becomes available.

We remain very engaged in our advocacy efforts, particularly those which address the effects of the coronavirus on your businesses. We will continue to work with government officials to obtain fiscal and regulatory relief for the industry. To track our advocacy efforts, click here

If you are a person experiencing homelessness and are looking for housing, please contact your local homeless services provider or outreach team. You can find information about resource providers in your city by clicking here This site link provides contact info for local homeless programs, some of which may be able to refer individuals to the appropriate services. Please note, since this is a county run program, programs permitted to act as referrals to the State of California's Project Homekey program will vary significantly based upon the local jurisdiction. For the most up to date information, please contact your county officials. 

June 15 State Reopening Guidance

Guidance for Masks from CDPH

Under state guidance, hotel guests and visitors are not required to wear masks if individuals are fully vaccinated, and masks are only required indoors for unvaccinated guests and visitors (NOTE: several counties have updated their local guidance to recommend all persons wear masks indoors, regardless of vaccination status, and Los Angeles County REQUIRES indoor mask use). Under the state guidance, hotels and businesses are expected to:

  • Provide signage – prior to entry – clearly explaining the mask guidance (unvaccinated individuals must wear a mask).
  • Enforce participation by the honor system – a self-attestation is sufficient. 
    • There are no requirements for hotels to verify vaccination status.

Exceptions to mask requirements include:

  • Persons younger than two years old.
  • Persons with a medical condition, a mental health condition or a disability that prevents wearing a mask. This includes individuals who are unable to remove a mask without assistance.
  • Persons who are hearing-impaired or communicating with a hearing-impaired person, where the ability to see the mouth is essential for communication.

CHDP Use of Face Coverings Fact Sheet (PDF)

See the California Department of Public Health (CDPH) complete updated Guidance for Face Coverings for full details.

CHLA members can login to the Members Area of the website to download signage for use at member properties.


Provide Guidance to your Guests & Staff

Right click on the graphic and select "save image as" to download a JPG version of this graphic. This can be used on websites and in email confirmations.

 

 

*Updated* Guidance for Meetings + Events

State Guidance for Mega Events

Effective June 15th, hotels may return to usual operations, with an exception for “Mega Events.”

A “Mega Event” is defined as events with more than 5,000 attendees (indoors) or 10,000 attendees (outdoors).  Mega Events may have either assigned or unassigned seating, and may be either general admission or gated, ticketed and permitted events. If an event does not meet either of these conditions, please defer to the CDPH mask guidance.

Major Differences Between Indoor and Outdoor Mega Events Standards

Indoor

Outdoor

Vaccination / Negative Test Verification - Mandatory

Vaccination / Negative Test Verification – Strongly Advised

Attendees must follow CDPH Guidance for Face Coverings

Event hosts must make masks available for all attendees and attendees must follow CDPH Guidance for Face Coverings

Include notice of mandatory vaccination / negative test in all communications and signage

Include notice that the state strongly encourages vaccination / negative test in all communications and signage

 

For Indoor Mega Events (example: conventions/conferences/expos/sporting events and concerts):

  1. In addition to the general public health recommendations:
    1. Verification of fully vaccinated status** or pre-entry negative test* result is required of all attendees.
      1. Guests can self-attest (for themselves or their group) during registration or orally at the entrance
      2. Negative Test Verification - Pre-entry negative testing must be conducted within 72 hours before event start time (both PCR and antigen are acceptable). The attendee must display a printed or electronic document from the test provider or lab that includes the person's name, type of test performed, and negative test result.
      3. Vaccination Verification – Valid Vaccination verifications include :
        1. Vaccination cards (which include the name of person vaccinated, type of vaccine provided and date last dose administered), or;
        2. A photo of a vaccination card as a separate document OR a photo of the attendee's vaccine card stored on a phone or electronic device, or;
        3. Documentation of vaccination from a healthcare provider.
      4. Self-Attestation - Guests can self-attest (for themselves or their group) during registration or at the entrance (oral and written attestations are permitted).
      5. Record Retention - Event owners do not need to retain proof of participants’ vaccination status or test results.
      6. Attendees who are not vaccinated must wear face coverings indoors.
    2. Information will be prominently placed on all communications, including the reservation and ticketing systems, to ensure guests are aware of testing and vaccination requirements (including acceptable modes of verification).
    3. Attendees must follow CDPH Guidance for Face Coverings (see (a)(i)(3) above).

For Outdoor Mega Events (example: music or food festivals/car shows/large endurance events and marathons/parades/sporting events and concerts):

  1. In addition to the general public health recommendations:
    1. Verification of fully vaccinated status or pre-entry negative test result is strongly recommended for all attendees, but self-attestations are also permitted.
      1. Negative Test Verification - Pre-entry negative testing must be conducted within 72 hours before event start time (both PCR and antigen are acceptable). The attendee must display a printed or electronic document from the test provider or lab that includes the person's name, type of test performed, and negative test result.
      2. Vaccination Verification – Valid Vaccination verifications include :
        1. Vaccination cards (which include the name of person vaccinated, type of vaccine provided and date last dose administered), or;
        2. A photo of a vaccination card as a separate document OR a photo of the attendee's vaccine card stored on a phone or electronic device, or;
        3. Documentation of vaccination from a healthcare provider.
      3. Self-Attestation - Guests can self-attest (for themselves or their group) during registration or at the entrance (oral and written attestations are permitted).
      4. Record Retention - Event owners do not need to retain proof of participants’ vaccination status or test results.
    2. Attendees must follow CDPH Guidance for Face Coverings / attendees who do not verify vaccination status should be asked to wear face coverings.
    3. Information must be prominently placed on all communications, including the reservation and ticketing systems, to ensure guests are aware that the State strongly recommends that they be fully vaccinated, obtain a negative COVID-19 test prior to attending the event, or wear a face covering. 
    4. Venues are required to make available masks for all attendees.

Additional recommendations for sponsors of Mega Events:

  • Encourage everyone to get vaccinated when eligible.
  • Facilitate increased ventilation of indoor spaces (i.e., open all windows and doors to increase natural air flow), following current CDPH and CalOSHA guidance.
  • Encourage everyone to sign up for CA Notify as an added layer of protection for themselves and the community to receive alerts when they have been in close contact with someone who tests positive for COVID-19.
  • Convey the risk of attending large crowded events where the vaccine status of others in attendance may be unknown to the individuals. 
  • Convey the risk of attending large crowded events for populations that may not currently be eligible for vaccination, or may be immunocompromised and whose vaccine protection may be incomplete.
  • Encourage all venues along any parade or event route to provide outdoor spaces for eating/drinking/congregating to reduce the risk of transmission in indoor settings.

The requirements and recommendations for negative testings / vaccine verification will be in place effective June 15, 2021 through October 1, 2021. The state will assess conditions by September 1, 2021, to determine whether updated requirements or recommendations are needed beyond October 1, 2021.

  1. In settings where masks are required only for unvaccinated individuals, businesses, venue operators or hosts may choose to:
  2. Provide information to all patrons, guests and attendees regarding vaccination requirements and allow vaccinated individuals to self-attest that they are in compliance prior to entry.
  3. Implement vaccine verification to determine whether individuals are required to wear a mask.
  4. Require all patrons to wear masks.
  5. No person can be prevented from wearing a mask as a condition of participation in an activity or entry into a business.

Clean + Safe Guidance for Meetings + Events

In addition to guestrooms, hotel and lodging properties provide meeting rooms, event space, and food & beverage for all types of ‘group’ customers, such as corporations, associations, religious groups, private entities, charities, and others. 

It’s important to institute appropriate guidelines in order to reestablish meetings and events in California hotel and lodging properties. As this segment of hotel business requires unique cleaning and safety protocols, the California Hotel & Lodging Association is providing this meeting and event guidance for the safety of the meeting/event attendees and employees, as well as guests and others.

Please note these guidelines are in addition to CHLA’s COVID-19 Clean + Safe Guidelines for individual travel and the California Public of Health and Cal/OSHA COVID-19 Industry Guidance: Hotels, Lodging, and Short-Term Rentals.

Download English CHLA Meeting Guidance

Download Spanish CHLA Meeting Guidance

 

Resources for Employees

Local Updates

San Francisco Employees Can Access Funding in Medical Reimbursement Accounts (MRAs).


Training & Education Opportunities

  • With the economic uncertainty facing so many hospitality and lodging workers, the California Community Colleges represent a possible opportunity to either improve existing skills or to learn new ones. Click here for resources for displaced workers entering the California Community College system.
  • Free Training & Education Courses for Hotel Employees - As part of AHLA’s Hospitality for Hope Initiative, the AHLA Foundation today announced free training and educational courses to help hotel employees continue their education and stay connected to their careers. These resources are available to employees who have lost their jobs, had their hours reduced, or simply wish to continue learning while in their current role. To learn more about each of these offerings, please visit www.ahlafoundation.org/relief.
  • Free Food Safety & Career Development Online Courses from ServSafe - Every day, we train the restaurant and food service industry on topics like cooking temperatures, safe storage, and cross contamination, as well as hygiene, sanitation, and other risk mitigation activities. Because of the challenges presented by COVID-19, we have developed a number of free resources aimed at keeping our workers and the dining public safe. Learn more at www.servsafe.com/Landing-Pages/Free-Courses.

State & Federal Resources

Our employees are our most valuable assets. As we look ahead to the immediate future, here are some state and federal resources available to employees to help support them over the coming days and weeks.

US Unemployment Guidelines – as of April 22, 2020 (California Information Starts on Page 12)

California Employment Development Department
  • UI Work Sharing Program Staff Reduction Alternatives - This program allows employers to seek an alternative to layoffs — retaining their trained employees by reducing their hours and wages that can be partially offset with UI benefits.
  • Unemployment Insurance - Reduced Work Hours - Available if an employee’s hours are reduced or operations are shut down due to COVID-19. Workers who are temporarily unemployed due to COVID-19 and expected to return to work with their employer within a few weeks are not required to actively seek work each week, with certain provisions.
  • Unemployment Insurance – School Closures - Available if an employee’s child’s school is closed, and they must miss work to provide care. Eligible employees must have no other care options and be unable to continue working their normal hours remotely. 
  • Disability Insurance – Sick or Quarantined - Available if an employee is unable to work due to having or being exposed to COVID-19 (certified by a medical professional).
  • Paid Family Leave – Caregiving - Available if an employee is unable to work because they are caring for an ill or quarantined family member with COVID-19 (certified by a medical professional).
California Department of Industrial Relations
  • Commission Guidance – Taking Time Off - According to the California Department of Industrial Relations, employees should use paid sick leave when taking time off from work as a result of contracting COVID-19. Should they exhaust their paid sick leave, they may use other forms of paid leave. An employer cannot require an employee to use paid sick leave. If the worker decides to use paid sick leave, the employer can require they take a minimum of two hours of paid sick leave. The determination of how much paid sick leave will be used is up to the employee.
California Department of Community Services and Development
  • Low-Income Home Energy Assistance Program – Financial/Energy Assistance - The Home Energy Assistance Program (HEAP) provides one-time financial assistance to help balance an eligible household's utility bill.
California Hotel & Lodging Association
  • Rx Aid Prescription Assistance – Medical Assistance - Saves employees and their families up to 75% (average savings of about 40%) on all FDA-approved prescription medications. Cards are pre-activated and easy to use - no registration required and no associated fees. Accepted at more than 62,000 pharmacies nationwide.
  • Telemedicine: Discounted Virtual Visits with Health Professionals - Medical Assistance - HealthiestYou from Teladoc will be offered at a members-only negotiated price of $7 per employee per month ($7/mo includes employee +  entire family) with $0 copays. 
  • Employer's Guide to COVID-19 and Emerging Workplace Issues - Employment Practices - This new Guide from Castle Publications is the go-to resource for employers across the country. It addresses the choices employers have been forced to make due to the pandemic, highlights the next phase of employment decisions for restarting businesses and reintegrating employees into the workforce, and it describes key compliance issues that must be considered.

  • Let's Get Checked: At Home COVID-19 Tests - Medical Assistance - An accessible, affordable, and convenient home health lab testing service is available to employees and employers for a members-only discount. 

Resources for Businesses & Employers
State & Federal Resources  
Sample Letter to Guests  | Social Distancing Signage

 

Resources Designed by the California Hotel & Lodging Association

After 453 days since the nation’s first stay-at-home order was issued, hotels are able to resume business as usual, post-COVID style. Fully vaccinated Californians don’t have to wear masks in most situations and physical distancing may soon be a thing of the past. As of today, California will only follow CDC guidance guidance (except San Francisco per the Healthy Buildings Ordinance). CLICK HERE to log into the Members Only Section to view resources designed for members including:

  • Employee Vaccination Self-Certification Forms
  • CCPA Notice of Data Collection
  • Sample Mask Signage

The Following State and Federal Resources Are Available to Employers Affected by Coronavirus

As the travel industry undergoes unprecedented changes, CHLA is working to ensure you have the resources, information, and support you need. While we continue to work with government officials to obtain fiscal and regulatory relief for the industry, here are some state and federal resources available to employers to help support you over the coming days.

That being said, we’re headed back to the Capitol - we’ve still got work to do. To track our advocacy, click here.

Small Business Administration
  • Streamlined Applications for Economic Injury Disaster Loans – Financial Support - This program provides low-interest disaster loans to help businesses and homeowners recover from declared disasters. Increased funding for this program was included in the Coronavirus Emergency Supplemental Appropriations Bill signed into law by the President on March 6.  Details for how these loans can be utilized can be found HERE.  
  • Paycheck Protection Program - Financial Support - The Paycheck Protection Program is designed to provide a direct incentive for small businesses to keep their workers on payroll by providing each small business a loan up to $10 million for payroll and certain other expenses. 
  • Local Assistance – Business Strategy Support - These offices focus on ensuring you are maximizing the disaster relief support that is available.
California State Treasurer’s Office
  • California Capital Access Program – Financial Support - This program encourages banks and other financial institutions to make loans to small businesses that have difficulty obtaining financing. You may receive more favorable loan terms from a lender if your loan is enrolled in this program.
California Governor’s Office of Business and Economic Development
  • Disaster Relief Loan Guarantee Program – Financial Support - This program guarantees up to 95 percent of the loan through its partner Financial Development Corporations to help small business borrowers who need term loans or lines of credit for working capital.
Office of the Small Business Advocate
  • Local Assistance – Business Strategy Support - A network of small business centers throughout the state to offer consulting and training and access to capital.
California Employment Development Department
  • UI Work Sharing Program – Staff Reduction Alternatives - This program allows employers to seek an alternative to layoffs — retaining their trained employees by reducing their hours and wages that can be partially offset with UI benefits.
  • Unemployment Insurance – Reduced Work Hours - Available if an employee’s hours are reduced or operations are shut down due to COVID-19. Workers who are temporarily unemployed due to COVID-19 and expected to return to work with their employer within a few weeks are not required to actively seek work each week, with certain provisions.
  • Rapid Response Program – Potential Closure or Layoffs - Available if planning for a closure or major layoffs as a result of the coronavirus. Teams will meet with you to discuss your needs, help avert potential layoffs, and provide immediate on-site services to assist workers facing job losses.

 

The Families First Coronavirus Response Act (FFCRA) officially went into effect April 1, 2020.  Along with the new regulations comes a new posting requirement. Each covered employer must post a notice of the Families First Coronavirus Response Act (FFCRA) requirements in a conspicuous place on its premises. An employer may satisfy this requirement by emailing or direct mailing this notice to employees or posting this notice on an employee information internal or external website.

DOWNLOAD POSTER

Families First Coronavirus Response Act: Employer Paid Leave Requirements - U.S. Department of Labor



  •  
Sample Letter to Distribute to Guests at Check-in

Dear Valued Guest,

As we strive to protect you and our team members from viruses and bacteria, we strongly recommend that you utilize our hand sanitizer and wipe stations throughout the hotel. It is our goal to aid in your safety and that of your families by reducing the possible risk of germs being spread. We appreciate, and request, your adherence to the signage posted at each of these stations and thank you for helping us keep our hotel a clean and healthy environment. On behalf of the Management & Team, I want to thank you for choosing the (hotel name) and we appreciate your assistance in protecting all of our patrons.

Respectfully,

_______________________________
General Manager

 

 

CHLA Helpful Member Benefits

CHLA Member Benefits & Resources


Employer's Guide To COVID-19 And Emerging Workplace Issues: Year 2

This new Guide is the go-to resource for employers across the country. It addresses the choices employers have been forced to make under great pressure due to the pandemic. As the best forward-thinking resource in the country, it highlights the next phase of employment decisions that must be made when restarting businesses and reintegrating employees into the workforce. In over 830 pages, the Employer’s Guide examines key compliance and cost-saving issues that must be considered and identifies problem areas that will lead to litigation. Employers must prepare to meet the challenges created by the “new normal.” Use code CHLA100 to receive your $100 CHLA Member discount.


Let's Get Checked: At-Home COVID-19 tests

Allows employees to take their health into their own hands. An accessible, affordable and convenient home health lab testing service is available to employees for a members only negotiated 25% discount off retail.

  • Avoid waiting rooms, doctors scripts and appointments, simply collect your sample from home in minutes, mail it in and receive secure online laboratory results within 5 days.
  • LetsGetChecked offers a range of over 30 tests including women’s health, men’s health, sexual health, and wellness. 

ORDER TEST KITS   

All CHLA members get 25% off, please use this code when ordering: HOSPITALITY25

New and now available: At-Home COVID tests

  • New Low Price: $86 per test and expedited shipping
  • Free Shipping
  • Online results in 48-72 hours once swab is received by lab
  • FDA authorized
  • Additionally, individuals may order tests but the discount will not apply and tests will cost $109. 
    (Minimum order is now 20 tests due to the overwhelming response at the moment)

ORDER COVID-19 TEST KITS    COVID-19 TEST KIT FLYER


Telemedicine: Discounted Virtual Visits with Health Professionals 

HealthiestYou from Teladoc will be offered at a members-only negotiated price of $9 per employee per month ($9/mo includes employee +  entire family) with $0 copays. 

Member Discounts and Resources 

All members can access programs designed to help keep your costs down, such as discount Merchant Service Rates, Human Resources Benefits, Health-Care Discounts, ADA Lawsuit Assistance, and more.

Free Human Trafficking Prevention Training 

All members can receive free human trafficking prevention training. As a state mandated course, CHLA’s program is available to members at no cost.

Free Pharmacy Discount Cards

Saves employees and their families up to 75% (average savings of about 40%) on all FDA-approved prescription medications. Cards are pre-activated and easy to use - no registration required and no associated fees. Accepted at more than 62,000 pharmacies nationwide.

Free Premium Access to Help People Cope With Mental Health Impacts of COVID-19

Sanvello Health, Inc., a leading provider of digital and tele-mental health solutions to individuals, businesses and payers, has included free premium access to its digital care delivery platform. This offer, available globally, makes Sanvello’s clinically validated techniques, coping tools and peer support free to anyone impacted by COVID-19 immediately for the duration of the crisis.

Free Emotional Support for All 

CHLA's health care partner, United Healthcare, is offering an emotional support line, available at any time at 866-342-6892. This 24/7 Optum Help Line is staffed by professionally trained mental health experts. It is free of charge and open to anyone. This free help line is available to anyone who may be experiencing anxiety or stress related to COVID-19.

Do you have questions about Coronavirus/COVID-19?
CHLA recommends that individuals refer to official sources such as the CDCCalifornia Department of Public Health agencies and the U.S. Department of State for the latest information about coronavirus.

Please send questions to covid19info@calodging.com.

CHLA Partners