Hotel Masterclass: How to Make or Break Employee Retention

Past Event
Thursday, February 24, 2022 12:00pm - 1:00pm

Last year, millions of hourly employees quit their jobs in search of new opportunities. This year, businesses face an uphill battle to retain their employees amid staff shortages and heightened competition for talent.

So, what if you could uncover what motivates thousands of hospitality workers, what they want from businesses like yours, and how you can retain them for the long haul?

In our webinar, we’ll discuss findings from Deputy’s 2022 State of Shift Work Report and their survey of 3,000 hourly workers. We’ll explore major hospitality work trends and how your business can retain team members despite the current workforce challenges.

Key takeaways:

1. Discover what motivates shift workers and what doesn’t
2. Learn how to foster a safer, healthier, happier workplace
3. Industry trends employers can’t ignore

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Divya Balakrishnan, UX & Voice of Customer Researcher, Deputy

Divya is a Voice of Customer researcher at Deputy who advocates for ethical, empathetic design that reflects the customer. She believes that for a company to be a true leader, customer experience must be equally prioritized alongside profit margins. Divya weaves user stories from hospitality to healthcare into the fabric of Deputy’s daily operations so everyone is connected to our core value - Listen to Learn. In her spare time, Divya is an artist, avid traveler, and a yoga entrepreneur.

Aaron Murdock, Director of Revenue & Operations, Hotel La Croix

Mr. Murdock’s experience covers luxury hotel & revenue management in Waikiki as well as financial and data analysis at Honolulu based fintech startups.  After four years in financial technology, he joined the management team at The Modern Honolulu, a Forbes 4-Star & AAA 4-Diamond cosmopolitan luxury lifestyle hotel. He served on the leadership team thru The Modern’s sale to Diamond Resorts and subsequently assumed leadership of the yield management team for the Hawaii region of Diamond Resorts. In 2019 Mr. Murdock joined Hotel LaCroix leading the revenue management team. Today he serves not only as the Director of Revenue but also Director of Operations & Asset Manager of Hotel La Croix, the #4 ranked hotel on TripAdivsor on Oahu. Mr. Murdock holds a Bachelor of Science degree in Finance from the University of Nevada, Las Vegas. 

CHLA Partners