This webinar will provide the latest specialty coffee challenges and opportunities to develop a more coffee-centric menu and innovative customer experience. The latest industry research, case studies and proven craft coffee offerings to enhance the guest experience expectations will be covered.
- Members - Free
- Non-member - $99
Lon LaFlamme serves as a customer business development consultant for hospitality craft coffee roaster, Peerless Coffee & Tea, Oakland, California.
Lon was formerly CEO of Evans Group (now known as Publicis), Seattle’s largest marketing communications firm. For nearly a quarter of a century, he worked with a myriad of local, national and international clients, including Starbucks, Seattle’s Best Coffee and Torrefozione Italia.
Lon has authored three craft coffee business books, including The Successful Coffee House - How to build a relevant and profitable business.