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Member Benefits

Customizable COVID-19 Hotel Plan & Prevention Program

The COVID-19 Hotel Plan and Prevention Program is for CHLA members and is intended to help prevent the spread of COVID-19 in the workplace and to support a safe, clean environment for employees, guests, and visitors. In accordance with Cal/OSHA’s new emergency regulations, CHLA presents the COVID-19 Hotel Plan + Prevention Program that incorporates these new emergency regulations, the COVID-19 Industry Guidance: Hotels, Lodging, and Short-Term Rentals from the California Department of Public Health and Cal/OSHA, and the requirements of compliance with Assembly Bill 685 that is a new law that imposes new notices and reporting obligations for COVID-19 workplace exposure, that becomes effective on January 1, 2021. This plan is required.

CHLA has also developed companion documents for the CHLA COVID-19 Hotel Plan + Prevention Program, including a compliance checklist, employee and cleaning & disinfecting trainings, and a template notice packet that can be customized for your property needs.

Specifically, this COVID-19 Hotel Plan & Prevention Program summarizes the measures that will be taken to prevent the spread of the virus, including an overall assessment as well as training and communication with employees. Compliance with this plan, including documenting and correcting any limitations is essential. For a COVID-19 case, this plan provides a process to investigate the case, alert the county health department, and identify and isolate close contacts of infected employees until they are tested.

The plan covers:

  • Implementation Responsibilities
  • Risk Assessment
  • Guest Services
  • Food Service & COVID-19
  • Employees Training Materials & Signage
  • Customizable Templates
  • COVID-19 Compliance Checklist


Please Note: To request the Spanish version of the Hotel Plan and training documents, please send an email to and put your property name and "Spanish Hotel Plan Request" in the subject line. The revised Spanish documents will be available beginning 12/21/2020.

Copyright Policy: The COVID-19 Hotel Plan materials are intended only for active CHLA hotel and lodging property members.  CHLA grants active property members the right to copy, reproduce, modify, and transmit these materials only for the property for which it was created.  You may not copy, reproduce, distribute, publish, display, perform, modify, create derivative works, transmit, or in any way exploit any such content, nor may you distribute any part of this content over any network, or sell or offer it for sale. You may not alter or remove any copyright or other notice from copies of the content on the materials. Copying or storing any content except as provided above is expressly prohibited without prior written permission of the California Hotel & Lodging Association.

Complete the form below to request your property's COVID-19 Hotel Plan and Prevention Program documents. 
Please allow 3-5 business days for processing requests.

Is your property Clean + Safe Certified

CHLA Members are invited to complete the Clean + Safe Checklist and return it to the CHLA office to receive access to a window decal and digital images to promote your property as Clean + Safe Certified

Learn More


Special thanks to Fisher Phillips, LLP for their assistance in developing this publication. Jeff Thurrell, Partner in the Irvine office and counsel for the California Hotel & Lodging Association, together with Samantha Saltzman, a member of the firm’s COVID-19 Taskforce greatly assisted in the development of this publication as well as supporting materials. Also, additional special thanks to Petra Risk Solutions, a CHLA Platinum Partner, for their assistance. Petra Risk Solutions is America's largest independent insurance brokerage devoted exclusively to the hospitality marketplace.



CHLA Partners