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Member Benefits

Customizable COVID-19 Hotel Plan & Training Materials

The COVID-19 Hotel Plan is for CHLA members and is intended to help prevent the spread of COVID-19 in the workplace and to support a safe, clean environment for employees, guests, and visitors. This plan is a required component of the California Department of Public Health and Cal/OSHA COVID-19 Hotel & Lodging Industry Guidance, published on June 5, 2020.

In addition to the COVID-19 Hotel Plan, members will receive a required COVID-19 Employee Training presentation (suitable for video training), an optional COVID-19 Cleaning and Disinfecting Training presentation for your hotel facilities (also suitable for video training), and a COVID-19 Employer Resources document which includes supervisor talking points, plus sample signage and forms.   

Specifically, this COVID-19 Hotel Plan summarizes the measures that will be taken to prevent the spread of the virus, including an overall assessment as well as training and communication with employees. Compliance with this plan, including documenting and correcting any limitations is essential. For a COVID-19 case, this plan provides a process to investigate the case, alert the county health department, and identify and isolate close contacts of infected employees until they are tested.

The plan covers:

  • Implementation Responsibilities
  • Risk Assessment
  • Guest Services
  • Employees 
  • Food Service & COVID-19
  • Employee Training Materials & Signage
  • Exposure Incident Report


Please Note: To request the Spanish version of the Hotel Plan and training documents, please send an email to and put your property name and "Spanish Hotel Plan Request" in the subject line.

Copyright Policy: The COVID-19 Hotel Plan materials are intended only for active CHLA hotel and lodging property members.  CHLA grants active property members the right to copy, reproduce, modify, and transmit these materials only for the property for which it was created.  You may not copy, reproduce, distribute, publish, display, perform, modify, create derivative works, transmit, or in any way exploit any such content, nor may you distribute any part of this content over any network, or sell or offer it for sale. You may not alter or remove any copyright or other notice from copies of the content on the materials. Copying or storing any content except as provided above is expressly prohibited without prior written permission of the California Hotel & Lodging Association.

Complete the form below to request your property's COVID-19 Hotel Plan and training documents.

Is your property Clean + Safe Certified

CHLA Members are invited to complete the Clean + Safe Checklist and return it to the CHLA office to receive access to a window decal and digital images to promote your property as Clean + Safe Certified

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Special thanks to Fisher Phillips, LLP for their assistance in developing this publication. Jeff Thurrell, Partner in the Irvine office and counsel for the California Hotel & Lodging Association, together with Samantha Saltzman, a member of the firm’s COVID-19 Taskforce greatly assisted in the development of this publication as well as supporting materials. Also, additional special thanks to Petra Risk Solutions, a CHLA Platinum Partner, for their assistance. Petra Risk Solutions is America's largest independent insurance brokerage devoted exclusively to the hospitality marketplace.



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