The California Hotel & Lodging Association (CHLA) works with members, state and federal agencies and other interested parties, to help the hotel and lodging industry be better prepared to address emergency situations that may arise.
Department of Homeland Security
CHLA has partnered with the U.S. Department of Homeland Security (DHS) to provide materials to help hoteliers plan and manage security at their facilities.
The Department of Homeland Security has disseminated a wide range of resources designed to help private sector businesses, including hoteliers and lodging professionals, train themselves in methods of ensuring a safe environment for staff and guests, and to identify the warning signs for potential terrorist activity.
Links to DHS Resources:
- The National Counterterrorism Center
- Chemical Attack Fact Sheet
- Bomb-Making Materials Awareness Program Cards
- Suspicious Behavior Poster
- Suspicious Activity Awareness Video
Hotel Emergency Response Plan (Hotel ERP) (iPhone App)
P3’s app is tailored specifically to the hospitality industry. This simple and easy-to-use app provides detailed instructions on what to do, and what not to do, in the case of an emergency. Hotel ERP can be customized to include your specific emergency contacts, first responders, utility companies, and much more. The app is an ideal resource for general managers, front desk staff, and associates enabling them to have valuable emergency procedures at the touch of a finger.
If You See Something, Say Something
Posters are available for the customized version of the DHS “If You See Something, Say Something” campaign, which encourage employees to report suspicious activity to the proper lodging and law enforcement authorities. Posters are different by region, if you download a poster to print out, please choose whichever region your property is located in. Please note that Los Angeles and San Diego Counties are a different poster than for the cities of Los Angeles and San Diego.
- City of Los Angeles: 8x11, 11x17
- City of San Diego: 8x11, 11x17
- Central Valley/Sierra Counties (Alpine, Fresno, Madera, Placer, Siskiyou, Tulare, Amador, Glenn, Mariposa, Plumas, Solano, Tuolumne, Butte, Inyo, Merced, Sacramento, Stanislaus, Yolo, Calaveras, Kern, Modoc, San Joaquin, Sutter, Yuba, Colusa, Kings, Mono, Shasta, Tehama, El Dorado, Lassen, Nevada, Sierra, Trinity): 8x11, 11x17
- Bay Area/North Coast Counties (Alameda, Humboldt, Mendocino, San Benito, Santa Clara, Contra Costa, Lake, Monterey, San Francisco, Santa Cruz, Del Norte, Marin, Napa, San Mateo, Sonoma: 8x11, 11x17
- Southern California (Los Angeles, Orange, Riverside, San Bernardino, San Luis Obispo, Santa Barbara, Ventura): 8x11, 11x17
Review and share with your staff the Department of Homeland Security's reference materials on dealing with an active shooter on premises: DHS Active Shooter Response Booklet and DHS Active Shooter Poster.
Eye on Awareness
The American Hotel & Lodging Association Educational Institute, in partnership international security experts, hospitality leaders, and the U.S. Department of Homeland Security's If You See Something, Say Something campaign have developed, Eye on Awareness®-Hotel Security Training provides the skills and knowledge essential for hotel employees to recognize, report and react to suspicious situations at their property.
Launched in February 2003, Ready is a national public service advertising (PSA) campaign designed to educate and empower Americans to prepare for and respond to emergencies including natural and man-made disasters. The goal of the campaign is to get the public involved and ultimately to increase the level of basic preparedness across the nation.
Earthquake Planning Tools & Tips
If your property has been affected by an earthquake, the following resources may be beneficial:
- Earthquake Safety Checklist
- What To Do Before, During, and After an Earthquake
- Be Prepared California
- Earthquake Country Alliance
Flood Planning Tools & Tips
Based on information from NOAA/National Weather Service, flooding can affect nearly every city in the State of California. Click here to view an interactive mapping tool that shows flood history across the state, down to the county level, with data regarding past floods and their causes.