Member Resources

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Digital Tipping

Digital tipping is transforming the hospitality industry, offering cashless convenience for guests and increasing tip revenue by 30% or more. CHLA has developed a comprehensive fact sheet and sample policy to guide employers in implementing digital tipping effectively. Members are encouraged to review these resources to simplify compliance, boost employee satisfaction, and align with California’s […]

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AI Guidelines for Your Business

As artificial intelligence (AI) tools become more integrated into daily operations, it is important that businesses establish guidelines for their responsible use in the workplace. AI tools provide vast opportunities for enhancing efficiency and innovation, but it is crucial for employers to address privacy, security, and ethical standards. Well-crafted guidelines can help your business: Customizable […]

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California Hotel Law

FOURTH EDITION This is the fourth revised and renamed edition of the California Hotel & Lodging Association’s (CHLA) comprehensive legal guide for California’s lodging industry. This book is intended merely to be a guide to the statutes, regulations, and judicial decisions affecting the operations of a hotel in California. The fourth edition of California Hotel […]

Compliance Guide – 24-Hour Cancellation Requirements

Under a new state law, Senate Bill 644 (Glazer, D), on and after July 1, 2024, all hotel reservations will be required to offer free cancellations for 24-hours after the booking confirmation is sent, subject to some conditions. Specifically, the measure only applies to bookings made at least 72-hours in advance of the stay. Further, […]

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Resources to Comply with Senate Bill 1383 on Organic Waste and Food Recovery

This summary document provides a high-level overview of Senate Bill 1383 and the requirements for hotels pertaining to organic waste and edible food recovery. RESOURCES The regulations set forth by the Department of Resources Recycling and Recovery (CalRecycle), define certain “Commercial Edible Food Generators”. Specifically, Tier 2 Commercial Edible Food Generators include any hotel with […]

Compliance Guide – California Fee Transparency Laws

This year, the California Legislature passed two measures designed to increase the transparency of displayed prices. The first measure, Senate Bill 478 (Dodd, 2023) regulates the display of all prices and, generally, mandates inclusion of all fees in the advertised price, excluding government assessed taxes and fees. The second measure, Assembly Bill 537 (Berman, 2023), […]

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Resources to Comply With the Anaheim Hotel Worker Ordinance

This summary document provides a high-level description of the Panic Button ordinance and is a good starting point as you begin analyzing how the requirements will impact your operations. PANIC BUTTON ORDINANCE TOOLKIT CHLA partner law firm Fisher Phillips has developed an operations-oriented toolkit for hoteliers. To date, there is a summary memo which explains […]

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Resources to Comply With the LA Hotel Ordinance

This summary document provides a high-level description of the ordinance and the most relevant parts of the measure. This resource is a good starting point as you begin analyzing how the measure will impact your operations. ORDINANCE TOOLKIT CHLA/HALA partner law firm Fisher Phillips is developing an operations-oriented tools for hoteliers. To date, there is […]

Energy Efficiency Resources

The California Hotel & Lodging Association (CHLA) stands behind energy efficiency as a vital business strategy for the lodging industry. Within the last 10 years, CHLA has secured over $6.4 million in grants and funds for the lodging industry for utilization in energy efficiency & conservation efforts. These efforts have earned CHLA Flex Your Power […]