CHLA Awards

Hotel All Stars

Beginning in 2024, CHLA introduced the Hotel All Stars award program – an update on the long running Stars of the Industry Awards.

The revamped program aims to celebrate not just one employee or property winner per category, but a distinguished class of Hotel All Stars who embody the true spirit of hospitality and consistently go above and beyond in their roles. All nominees will be recognized at the annual awards show.

In past years we had multiple award categories across different sizes of hotels. This new program invites nominations for anyone who exemplifies the very best of California hospitality.

Check back to learn about the 2024 Hotel All Stars.

Stars of the Industry Awards

CHLA’s Stars of the Industry Awards honored lodging employees and properties that best symbolize the quality service of the industry.

View Past Stars Award Winners

Stars of the Industry Award Categories:

Outstanding Lodging Employee of the Year
This award recognizes an employee of a CHLA member lodging property who goes above and beyond normal job responsibilities. Nominees are judged on outstanding and unusual service to the property, to the guests, and to the community.

Outstanding Manager of the Year
This award recognizes exceptional performance by a supervisory employee to their subordinates, to guests, and to the community.

Outstanding General Manager of the Year
This award honors a hotelier who has demonstrated superior professionalism in operating a CHLA or CABBI member property and taken a leadership role in the industry by actively participating in association, community, or industry programs.

HD Supply Housekeeping Award
This award gives lodging properties the opportunity to recognize a non-management housekeeping staff member for outstanding efforts and contributions to their hotel’s housekeeping operations. This award is to recognize housekeepers/room attendants who show commitment to extraordinary guest service, exceptional cleanliness of guest rooms and public areas and a true passion for the hospitality business. Sponsored by HD Supply

The Stevan Porter Emerging Hospitality Leader of the Year
This award honors the accomplishments of Stevan Porter, the late president of the Americas for the InterContinental Hotels Group (IHG). This award honors an exemplary lodging employee under age 30 who has demonstrated superior professional dedication, leadership, and a fresh perspective to their job. This individual should illustrate “out of the box” thinking in their professional and personal life, and dedication to the industry by actively participating in association, community, or industry programs.

WIL Connect Leader of the Year
This award is given to a female hospitality professional who serves as a leader and role model within the hotel community. This award is not about the amount of experience or the title, but rather how time is spent in the industry.

Community Service
Community service awards are given for programs that demonstrate to residents that the individual property is responsive to the local community. Examples include campaigns to benefit local or national service organizations or charities, service to any part of the community through special project, and joint undertakings with community groups for the benefit of the area.

Diversity, Equity and Inclusion
This award recognizes a hotel that embodies an inclusive work culture, through training, programs and policies that promote the representation of different groups of individuals with impartiality and fairness. Nominees are judged on programs for existing and new employees that showcase best DEI practices and programs.

Good Earthkeeping
Good Earthkeeping awards recognize lodging properties that have developed a culture toward integrating environmental management practices that improve everyday operations and the bottom line, while maintaining quality service and meeting guest expectations.

Guest Relations
Guest relations awards are given for programs that develop a climate conducive to new repeat business, create goodwill among guests, provide special services, reverse negative public relations situations, or effectively solve guest complaints.

The Peggy Mosley Industry Champion Award
The Peggy Mosley Industry Champion Award honors the memory and accomplishments of CABBI founding member and CHLA Hall of Fame inductee Peggy Mosley. This award is given to outstanding CHLA or CABBI innkeeper(s), owner(s) or manager(s) who have demonstrated professionalism in operating a CHLA or CABBI member property, and have taken a leadership role in our industry and in his or her community. This award will be presented to someone who embodies the spirit of hospitality, sets the standard for customer service and contributes to the economic climate in his or her community.

Student Member of the Year
This award recognized a hospitality student who displayed excellence in academic performance, and who was engaged with the hospitality industry through their job, volunteer activities, clubs, or other extracurricular activities.

Student Chapter of the Year
This award was judged based on how the chapter as a whole worked together and excelled at tasks. The winning chapter demonstrated initiative, industry involvement, and proven success running an effective chapter, while working as a team.

Technology Innovation of the Year
This award recognized a property that used advances in technology to optimize its performance. Suppliers were also eligible and used specific property-level case studies to illustrate the technology’s success relative to guest service, cost reduction, and/or revenue growth in addition to why the technology was in fact innovative and how it impacted the industry at large.

Special Events
One-time only and ongoing special events awards were given for programs or campaigns that demonstrated a creative approach to schedule events, anniversaries, charity events, holidays, or special publicity events.

Hotels That Help – Special Recognition Award
This CHLA supported program brought hoteliers, employees, guests, and communities together by inviting their guests to contribute $1 per night to a local charity chosen and trusted by the hotel. All of the money raised helped people in the local community. This award recognized the lodging property which had the highest percentage of guest participation in their HOTELS that HELP program.