Alert Card Compliance for Hotels

Recent hotel ordinances have taken place across the country and require that staff be provided reliable devices to keep them safe while on site. Finding an answer can be time-consuming and expensive. Join us as we discuss a simple and cost-effective solution to help keep your site compliant and your staff secure. 

Compliance Toolkit and Next Steps – The New City of Los Angeles Hotel Worker Protection Ordinance

Join us for this FREE deep dive webinar into the new City of Los Angeles Hotel Worker Protection Ordinance, which is effective August 12, 2022.

Now that you have had a chance to absorb and review the provisions of this new ordinance, it’s time to roll up your sleeves and focus on what you need to do to come into compliance.  This webinar will take a deep dive into the requirements of the new law and answer some of the common compliance questions that industry are grappling with as they prepare for August 12.  This webinar will focus on the specific obligations you will need to comply with, identify your next steps, and help plan the key components of a “compliance toolkit” that every hotel employer in Los Angeles will need to develop – policies, notices, forms, training and more!

Turn your understanding of the new law into action!  Don’t miss this essential webinar!

Understanding the New City of Los Angeles Hotel Worker Protection Ordinance

On July 7, Mayor Garcetti signed the City of Los Angeles Hotel Worker Protection Ordinance. The ordinance imposes onerous compliance obligations on hotels operating in the City and authorizes huge financial penalties and damage lawsuits for noncompliance. 

Key provisions include severe daily workload limitations for room attendants, required daily room sanitizing and cleaning, mandatory provision of personal security devices (e.g., “panic buttons”) and training, new time off requirements for certain employees, severe overtime limitations, the expansion of existing Hotel minimum wage requirements.

CHLA and HALA have invited leading hotel industry labor attorneys Richard Rosenberg, Eric Mueller and Charles H.W. Foster from Ballard Rosenberg, Golper and Savitt, LLP to break it all down and answer your questions. Don’t miss this essential briefing!

View Powerpoint

The Future of Hotel Safety

The pandemic has had a substantial impact on the hotel industry and times have changed when it comes to employee and guest safety. Technology has also evolved where guests can now bypass the front desk using contactless check-in, etc., and with the adoption of this technology, it may be challenging to “police” every area where guests and employees may cross paths. Hoteliers now need to be incredibly vigilant when it comes to ensuring that their employees are safe.  

The City of Los Angeles has confirmed that a new panic button ordinance will take effect in August 2022. This webinar has been offered to answer the many questions that hoteliers may have concerning this new ordinance and the future of hotel safety.

This webinar will focus on:

• How will this impact our hotels and hotel operators?
• What new measures need to be implemented and how is the CHLA involved?
• Panic Buttons: What are they, how can they be used and what benefits do they offer?
• Training will be Required: How will it be delivered and facilitated, where and in what languages?

This webinar is a must-attend for hotel owners, managers, and front-line employees.

View the PowerPoint Here

Leveraging your PMS and Channel Manager to Strengthen Your Distribution Strategy

Are you getting the most out of your tech stack to drive new business, win more reservations, and cultivate happy guests? Join Cloudbeds for an insightful conversation on the impact that a powerful PMS paired with a robust Channel Manager can have on the guest journey as well as your bottom line. With the right technology and a few core strategies, lodging businesses can easily increase revenue, save on time and labor costs, and enable increased guest satisfaction.

In this webinar, you will learn:

– How to build a channel mix of OTAs that helps you maximize your visibility and bookings
– How to win more direct business through strategic rate plans
– How to monitor market demand and get ahead of your competition through dynamic pricing
– How to win guest loyalty (without needing a points program)
– Plus all the modern tools you can use to execute these strategies efficiently and cost-effectively

Join Jacqueline Maloney for a discussion on distribution and operational tactics and strategies, backed by exclusive consumer insights, that give you a sneak peek into how Cloudbeds is revolutionizing hospitality management for thousands of properties worldwide.

Beyond Getting Sued: How Hospitality Businesses Can Increase Bookings and Boost SEO with ADA Compliant, Accessible Websites

ADA compliant/accessible website – what does that mean and why should you care? Having your website be accessible (ADA compliant) not only helps you avoid ADA lawsuits, it increases bookings, boosts SEO, improves your property’s reputation, and uplevels your DEI (diversity, equality & inclusion). This webinar will show you how to lean into the opportunity that website accessibility presents for hoteliers.

In this presentation, Accessibility Expert Denise Páne will take you on an interactive and enlightening journey of what “accessible” means in the online world, how to achieve it, the ROI of website accessibility, the risks of ignoring it, and why simply adding an accessibility toolbar to your website is not sufficient to protect you from lawsuits.

Why this topic is essential knowledge:

• There are 1 billion people worldwide who have a disability.
• Everyone deserves equal access to the web and the info and opportunities it provides.
• 71% of websites are not accessible to people with disabilities.
• All websites, unless private (password protected), are required to be accessible.
• There is huge ROI to having an accessible site.
• Legal penalties for non-accessible sites run $50K+.
• $5000 in tax credits for businesses that address website accessibility.
• Accessibility is socially responsible.

Benefits attendees will take away:

1. Relieving the sense that accessibility is something too huge or too confusing to deal with.
2. Empowered and motivated to move forward with accessibility for their site.
3. Sleeping better at night knowing they can greatly reduce their risk of lawsuit.
4. Strategy to increase bookings and profits.
5. Knowledge of how accessibility improves SEO.
6. The ability to greatly uplevel their CSR (corporate social responsibility) and DEI (diversity, equity and inclusion) policies overnight.

My Employee Just Switched Genders, Now What?

The rights of transgender persons have been in the spotlight as of late. This presentation will address what it means to be transgender and how a person may change his or her gender under California law. It will also cover the legal and practical issues involved in managing transgender employees including restroom use and reactions of other employees.

Maximizing The Total Guest Revenue Potential With Mobile Technology

While the hotel labor market remains uncertain, travel demand continues to rise, and guests are expecting enhanced service, unique experiences, and a hyper-personalized guest journey. In this webinar, we’ll show how innovative hoteliers can capitalize on mobile technology to maximize revenue across every stage of the guest journey, while also delivering the service and personalization that guests crave. In this webinar, learn how:

– A cloud-native and mobile PMS can boost core revenue by delivering mobile flexibility to manage rates and restrictions anywhere on the planet;
– Mobile and kiosk-based self check-in can boost ancillary revenue by sending automated, targeted offers for room upgrades and amenities;
– Expanding asset classes to include day-use/hourly rates can help hotels cater emerging market segments such as remote workers and leisure travelers;
– A cloud PMS with an open-API architecture can create seamless integrations with other revenue-boosting platforms.

Hotels can maximize total revenue, and add real value to the guest experience, by optimizing revenue at every stage of the guest journey, from booking to post-stay. This webinar will show how a mobile PMS can lay the foundation to this holistic, revenue-centric approach, by boosting both core and ancillary revenue, and by acting as the heart of a revenue-optimizing tech stack. Sign up today!

How Guest Messaging Drives Loyalty, Higher Survey Scores, and Direct Bookings

The pandemic introduced and accelerated new tech in the hospitality world. Some things, like social distancing and amenities reservations, (hopefully) will fall by the wayside. Other innovations— specifically digital messaging—are likely here to stay.

High-touch service is becoming more important than ever across every service level. More than ever, hoteliers compete on experience to win business and loyalty. Imagine there were a way to guarantee a “perfect 10” guest experience every time. With messaging, service teams uncover issues before guests check out by giving guests a direct and frictionless line of communication.

In this webinar, we’ll introduce the fastest-growing category of hotel tech—guest messaging. You’ll learn how messaging drives loyalty for hotels, increases survey scores, and increases direct bookings.

Hotel Masterclass: How to Make or Break Employee Retention

Last year, millions of hourly employees quit their jobs in search of new opportunities. This year, businesses face an uphill battle to retain their employees amid staff shortages and heightened competition for talent.

So, what if you could uncover what motivates thousands of hospitality workers, what they want from businesses like yours, and how you can retain them for the long haul?

In our webinar, we’ll discuss findings from Deputy’s 2022 State of Shift Work Report and their survey of 3,000 hourly workers. We’ll explore major hospitality work trends and how your business can retain team members despite the current workforce challenges.

Key takeaways:

1. Discover what motivates shift workers and what doesn’t
2. Learn how to foster a safer, healthier, happier workplace
3. Industry trends employers can’t ignore

Post-COVID Recovery: How to Beat Inflation and Grow

The hotel and lodging industry has been going through a lot of turmoil and changes during the pandemic, with more challenges to come starting with post-covid preparations. In the re-opening stage, hotels will need to balance regulatory compliance, staffing issues and inflation while driving growth and profitability. To tackle the limitations of new restraints, hotels need to look at their business on a bigger scale and should start by improving existing procedures to reduce cost and increase efficiency. Technology adoption by utilizing cloud and data science technologies is one way to augment resources to face post-pandemic recovery challenges. Sign up today and learn how an enterprise solution can help hotels grow revenues and control costs.

Google This: “How to Turn $1,000 into $25,000”

Everyone wants their marketing dollars to work for them but, oftentimes, we drop the ball when it comes to measuring the return on investment. Google Hotel Ads debuted in late 2020 for the independent lodging industry but, if you were like many of us, you may have missed it because of the pandemic. Don’t despair, in this session, we’ll learn about how Google Hotel Ads work and how your #BookDirect strategy could benefit. We’ll discuss real case studies of businesses that have turned $1,000 into $25,000 or more!