Digital Marketing and Hotel Trends for 2021

Craig Carbonniere Jr of Milestone Inc is an 18-year hotel industry veteran and Certified Hospitality Digital Marketer (CHDM) consulting for lodging partners, travel brands, and hospitality associations throughout North America. With executive-level experience in hotel operations, revenue management, sales, and marketing, I implement holistic programs to achieve sustainable revenue growth and return on investment (ROI) for my clients. Before becoming an award-winning supplier, I spent 10 years managing various hospitality disciplines for Grand Pacific Resorts, Interstate Hotels & Resorts, Starwood Hotels & Resorts, and The Walt Disney Company.

Craig is an accomplished speaker who regularly facilitates educational sessions for California Hotel & Lodging Association (CHLA), Wyndham Hotels & Resorts, and California State Polytechnic University, Pomona.

He serves as Vice President of Marketing on the Board of Directors for Hospitality Sales & Marketing Association International (HSMAI) in Los Angeles and San Diego and is recognized as a trusted advisor for developing hotel e-commerce strategy.