Susan Ragatz


As Education Director, Susan oversees education outreach and scholarship administration for the association’s Education Foundation. She comes from a combined background of hotel operations and online reservations account management. Her vision for the association’s future is for a greater understanding by members of the industry of what CH&LA does for the lodging industry of California. She is encouraged by the strides that have been made by schools in California to offer hospitality education.  Hospitality is an excellent career path, and by working with educators around the state, Susan hopes to increase awareness of this career path.

How do you measure success: If I am happy, then I am successful because everything is working.  I set goals that are achievable and take joy in each little step that is completed along the way.

Favorite place to vacation: Hawaii and Canada

What are three things that you can’t live without: My family, chocolate and exercise