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CHLA Member Benefits

For more than 130 years, CHLA has been the leading representative and advocate for the California lodging industry. From small independent hotels to large brands, CHLA prides itself on being a strong partner to our members so they can, in turn, better serve their guests and communities. As part of our commitment to helping your businesses succeed, members of CHLA receive special savings for a variety of hospitality industry products and services. We continually strive to increase our benefit package through new programs and partnerships. Click on any of the items listed below for more information on how to take advantage of these benefits.

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Member Benefits

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Laws Regarding Service Animal

The California Hotel & Lodging Association receives many questions regarding the rights and obligations of lodging establishments with respect to service animals. This document analyzes this topic. Note: The U.S. Department of Justice (DOJ) issued in 2015 a new document, “Frequently Asked Questions about Service Animals and the ADA,” which addresses many of the questions […]

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Members Only

Service Animal Policies & Agreement

To assist our members, CHLA has updated its agreement for guests to acknowledge their dog is a service animal and to provide policies to set expectations for guest/service animal behavior. This form is designed for hotels who do not accept or permit pets. When a guest presents their accompanying animal as a service animal, staff […]

We Welcome Service Animals

Join Us in This Important Effort Service animals enrich the lives of many disabled Americans by performing vital tasks that increase their owners’ safety, mobility and independence. These animals are not a luxury, but a necessity. By denying a disabled person with a service animal access to your business, you’re exposing yourself to lawsuits and […]